Remote Benefits Representative

Deborah Baugh

Computer Software Skills

Adobe Acrobat Microsoft Word, Excel and Outlook EMR/IDX

ECW/Athena/Citrix

Professional Experience

CRRG Inc

Courthouse Researcher April 2023-August 2025

I worked with a team of individuals who receive requests from Title Companies for documents needed for cases they have

I worked with multiple counties in Texas to retrieve documents our clients need Extensive work done in Adobe and County websites to upload these documents to our system to forward and to our clients

Attention to detail is critical so the correct documents go to the correct company Have a strict 24-48 hour turnaround for needed documents WellMed (Optum)

Associate Patient Care Coordinator Aug 2022-October 2022 Worked on the side of answering a multi line phone system. Scheduled new and existing patients for appointments needed Transferred to the nurses if medical questions needed answering or put a phone note in the system for them to call the patient back Received requests for patient records to be sent, faxed to referring clinic or printed for the patient to pick up in the clinic

Updated demographics and insurance information

OU Health (formerly known as OU Health Science Center) Nov 2017-May 2022 Senior Patient Service Representative (July 2021-May 2022) Worked on a multi line phone system

Scheduled and rescheduled new and existing patients for appointments needed Transferred calls to the nurses if needed or took phone messages for them to return calls

Updated demographics and insurance information in the system Mailed new patients the paperwork needed to fill out for their first appointment Worked on referrals from other clinics to get patients scheduled in our clinic Worked on a bump list to ensure patients were rescheduled if the provider had an emergency and would not be in the day of the original appointment Printed and faxed medical records to patients or Doctor offices when requested Patient Service Representative III (Nov 2017-June 2021) Greeted patients when they arrived for their appointments Made sure demographics and insurance information we have were correct in the system Scanned and uploaded insurance card and drivers license into our system Collected co-pay or past due balance that was due at the time of service Checked patient out from their appointment and rescheduled any needed appointments Balanced out cash drawer at the end of the day and turned receipts and cash bag in Answered any questions the patient had if they call in and took payments over the phone Relocated to the phone room in 2020

Lowe’s Home Improvement

Part time Cashier March 2016-June 2018

I worked as a cashier on the weekends during my job at the school for extra money Assisted customers with purchases and helped them locate items needed Western Heights Public Schools

Kitchen Manager Aug 2014-Nov 2017

I started off as a cook, then moved to Assistant Manager then to Manager Supervised 5-6 cooks in the kitchen to ensure quality food was prepared and served for breakfast and lunch

Accepted payments from parents/children to pay on their lunch accounts if needed Rang up each child for their meal so we kept an accurate count of the number of students that ate each meal

Ordered supplies and food weekly from a variety of vendors to ensure we had the food necessary to prepare the meals

Completed monthly inventory of food and supplies to ensure we had an accurate account of what was being used

Kept accurate records of food used from USDA since paid by the government Balanced out cash drawer daily and took the deposit to the administration office Assisted in the kitchen as needed to prepare food and clean up Education

High school diploma

Cosmetology license

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