MSW Student Intern Candidate for Voice Up

MSW Student Intern

*******@*****.*** 602-***-**** 6620 S. 42 nd Drive, Phoenix, AZ 85041

EMPLOYMENT

VOLUNTEER

EXPERIENCE

Library Supervisor 2022-current

Front Desk Lead 2017-2020

Circulation Clerk 2013-2017

Supervise, hire, and train a team of more than 35

student employees who staff the university library's information desk year-round. Create and update training guides, manage employee schedules, and process

biweekly payroll. Resolve customer and staff concerns by using strong communication and problem-solving

skills to de-escalate difficult situations. Regularly identify areas for improvement and make

recommendations to improve daily operations and

services.

Served as Front Desk Lead at a historic Four-Diamond resort in the heart of Death Valley National Park. Assisted guests with reservations and billing issues, used computer systems to resolve account concerns, and provided friendly, professional customer service to create a positive guest experience.

Worked as a Circulation Clerk at a busy public library near Detroit, Michigan. Assisted patrons with checkouts, returns, account services, and general inquiries while providing friendly customer service. Trained new

employees and completed circulation processing with accuracy and attention to detail.

GRAND CANYON UNIVERSITY

THE INN AT DEATH VALLEY

REDFORD TOWNSHIP DISTRICT

LIBRARY

Dedicated Master of Social Work student with a

background in leadership, communication, and

community service. Seeking to transition into the social work field to advocate for underserved populations, provide trauma-informed care, and empower individuals through counseling and evidence-based practice.

Committed to promoting equity, dignity, and

meaningful, lasting change within diverse communities. Bachelor’s Degree in English Literature

2017, University of Michigan

Volunteered with several community organizations

focused on serving vulnerable populations, including programs for individuals experiencing homelessness, low-income families, hospice patients, and adults

developing literacy skills. Service included assisting at a food pantry, thrift store, and community meal program, providing companionship through the No One Dies

Alone program, teaching adult literacy, and supporting urban gardening initiatives that promoted food access and environmental justice.

OBJECTIVE

EDUCATION

MICHELLE STONE

Master’s Degree in Social Work

2028, Grand Canyon University

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