Security Account Manager & Portfolio Lead

Maxine Knox

Orange Park, FL

224-***-**** *******.**@******.***.***

Enthusiastic Security Account Manager with Manager skills working in both team-based and independent capacities. Brings a strong work ethic and excellent organizational skills to any setting. Dedicated to the continuous improvement in security performance and client relations.

Assistant Portfolio Manager – (09/2023 - 04/2025)

United Parcel Service Naperville, IL 60555

BMO Harris

relationship Management and Client Intimacy:

• Develop and nurture relationships with enterprise clients and Allied Universal’s branch teams, ensuring service

level delivery and customer satisfaction through in person and virtual meetings.

• Ability to travel domestic and international, ranging from 35% to 75% of the time based on client and

company needs

• Prepare PowerPoint presentations and facilitate client quarterly and annual business reviews

Time and Operational Oversight:

• Analyze, report and drive operational metrics and KPIs using Allied Universal’s Business Intelligence Platform,

maximizing efficiency and productivity

• Identify and mitigate security risks: develop and implement security protocols, ongoing training, response

plans and solutions to maintain contract compliance

Financial Performance and Growth:

• Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash

collections and expense management; develop strategies to achieve all financial targets

• Collaborate with the sales, marketing, and field leadership to lead a contract renewal or rebid process

Security Account Manager – (01/2023 – 09/2023)

Allied Universal Janesville, WI 53546

Dollar General

Primary manager in charge of all security functions and operations.

Regularly communicate with client. Consistently provide exceptional customer service to clients on a local level as well as a corporate level.

Identify any opportunities to resolve security issues or concerns that directly impact the corporate security team. Direct and indirect supervision of security staff, including training and development to utilize the best practices of the industry.

Evaluate and resolve all client on-site issues including personnel/staffing concerns or requests, execution of company programs, officer performance issues, critical incidents, and all other service-related items ensuring contract compliance.

Create training aids and compose updated Post Orders. Manages key branch measurements, such as scheduling, payroll, and overtime to ensure accuracy and to identify and promptly resolve any issues.

Interview and hire new staff members.

Prepare and review weekly portfolio reports, monthly portfolio reports, and Quarterly Business Review. Prepare, develop, and implement in-depth client specific new hire training, as well as continued training of staff on a weekly, monthly, and yearly basis.

Manage site-specific accounts receivable in order to contribute to reconciling aging invoices. Review and submit invoices to the client for payment. Reviews weekly Scheduling Activity Reports for all site throughout the portfolio to ensure invoice accuracy.

Developed and implemented a weekly open post tracker as a key performance indicator to track the length of time and number of open posts for the site. Monitor non-billable overtime and strategize ways to reduce the non-billable overtime.

Successfully complete multiple assignments and continuously meet deadlines.

Conduct daily and weekly audits to ensure contractual compliance.

Effectively develop a team-oriented atmosphere.

Recruiting using iCIMS

Security Lead Supervisor – (09/2022 – 12/2022)

Allied Universal Racine, WI 53403

SC Johnson

Assist AM & AAM with driving program as needed

Monthly (minimum) Racine post inspections

Daily oversight and check-in with supervisors

Oversee all supervisors

oCoach/Counsel Supervisors

oProvide disciplinary action as needed

oMaintain logs of all the supervisor’s activities

oConduct quarterly reviews of all supervisors

Conduct monthly team supervisor meetings

Ensure supervisors are maintaining Team SharePoint Site(s)

Review patrols are completed/documented per client expectations

oCycop / Heliaus / etc.

oIdentify, address, correct as needed

oEscalate issues/concern as appropriate to SCJ Global Security

Interview candidates after recruiter has determined appropriate candidate for SCJ Account and make recommendation to AM

Assist with new hire orientation as needed

Staff Training

oSuggest new topics and schedule/timing to SCJ Global Security

oConduct on-the-spot training

oEstablish and conduct drills

Assist with staff evaluations and quizzes

Post Orders & Procedures

oObtain feedback and background info as applicable

oPresent to client for approval as applicable

Enforce & Communicate AUS Policy

Enforce & Communicate Dollar General Policy

Respected leader in charge of all security functions and operations

Oversaw Officer’s daily duties, Prepared, developed, and implemented new hire training as well as continued training of staff on a daily, weekly, monthly, and annual basis, including First Aid/CPR

Counseled and disciplined employees as needed, Created and maintained weekly schedules

Conducted all new hire site training

Participated in Crisis Management Training meetings. Filled in as Security Site Lead when the Site Lead was out of the office. Created and implemented a process for checking in new employees during high peak production periods

Security Shift Supervisor – (09/2021 – 02/2022)

Allied Universal Racine, WI 53403

SC Johnson

First aid and CPR certified

Checking credentials and issuing passes for personnel entering property

Interior and exterior patrol, ensuring there are no safety hazards or security issues

Crime prevention methods such as CCTV monitoring

Maintaining procedure knowledge to ensure emergencies are handled without issue

Customer Service is one of my most important roles, to ensure quality performance for

the client and influence a positive work environment

Report writing accuracy

Communication with other shifts to ensure the site runs at it’s best

Security Officer - (11/2019 to 07/2020)

G4S Secure Solutions - Libertyville, IL

Responded to emergency situations quickly to minimize risk and injury

Enforced security regulations and escorted non-compliant individuals to private areas for processing

Checked credentials and issued passes before allowing access to property

Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles

Documented all security-related situations and submitted in-depth reports to a supervisor

Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety

Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow

Examined packages and goods for damage and notified vendors of specific issues requiring replacement

Promoted product quality by closely inspecting items and working with team members to correct deficiencies

Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service

Skills

Strong problem-solving skills, ability to work under pressure, effective communicator, strong skills operating multiple different software platforms including Microsoft Excel, PowerPoint, and Word.

Certifications

First Aid/CPR Certified

Education

Orange Park High School - Orange Park, FL 2012-2016

oHigh School Diploma

College of Lake County CLC - Great Lakes, IL 2018-2018/2019 School Year

oSome College credits received

Contact this candidate