Sales Assistant (Tele-Sales) Candidate
Resume:
JOSHUA MWAZO MWADIME
Tel:+*** 070*******
Email:*************@*****.***
PERSONAL DETAILS Year Of Birth: 30th May 1994
Marital status: Single
Languages:Fluent in English,speaks Swahili
Nationality:Kenyan
PROFILE SUMMARY To work in an environment that offers opportunities for both personal and communal
development and professional achievements to higher levels of success. EDUCATION May 2015-July 2017:NYS school of catering.
·Craft certificate in catering and accommodation operations (credit)
·2009-2012: Kirwara High School.
·Kenya certificate secondary education Grade C-(minus) 2001-2008: JCC Educational complex.
TECHNICAL TRAINING AND SKILLS
April 28th 2025 to date Call Center International (CCI Kenya Limited) - call center representative Key Duties and Responsibilities
Answering inbound calls: Respond promptly to customer inquiries, providing accurate information and solutions.
Making outbound calls: Reach out to customers for follow-ups, surveys, or promotional campaigns.
Resolving complaints: Handle customer issues with empathy, professionalism, and efficiency to maintain satisfaction.
Providing product/service information: Explain features, troubleshoot problems, and guide customers through processes.
Processing orders and transactions: Assist with billing, payments, returns, and account updates.
Maintaining customer records: Document interactions in CRM systems for accuracy and future reference.
Meeting performance metrics: Achieve targets such as call handling time, customer satisfaction scores, and resolution rates.
Collaborating with team members: Share insights, escalate complex issues, and support colleagues to improve service.
Following company policies: Adhere to scripts, compliance standards, and confidentiality requirements.
Upselling or cross-selling: Recommend additional products or services when appropriate to enhance customer value
1st June 2021 to 9th April 2025: Rok Industries Limited ( Mt.Kenya Sales Representative) Duties and responsibilities
Selling products to customers and representing the brand Developing sales strategies to increase profit and meet sales targets Giving presentations to
persuade customers to buy the products
Communicating with customers before and after a saleamd other members of the sales team Negotiating prices and terms with customers
Building and maintaining relationships with customers including responding to complaints and handling returns
Nov 2019 to 2020: Tusker mattress limited (Deli assistant) Duties and responsibilities
Taking orders from customers and serving them at the counter Ensuring the kitchen meets it's hygienic and sanitation standards
Nov 2018-Nov 2019:Dawida County Hotel as a chef
Duties and responsibilities Managing inventory
·Helping kitchen staff with food preparation
·Ensuring the kitchen meets food safety and cleanliness standards Nov 2017-March 2018:Parapet cleaning services (TEAM LEADER) Duties and responsibilities
o Organizing team initiatives
o Developing team strengths and improving weaknesses o Identifying team goals and evaluating team progress Sept 2016-Nov 2016:Industrial attachment at Leopard Beach Resort
& Spa
Areas covered
·Food and beverage production (hot kitchen and pastries)
·Housekeeping and Laundry
Food and beverage service and banquet
techniques Purchasing and Stores
Front office
Jan 2014-Sept 2014:National Youth Service (Paramilitary training) INTERESTS/HOBBIES Reading motivational books, Innovative and initiating new skills in the hospitality
industry,Social work in guidance and counseling associate with people of good vision, and Socializing.
REFERENCES CASPER MAKACHIA,
Operations Manager
Parapet Cleaning Services
Tel:+254-*********
SIMON WAMBURU
Human Resources Manager
Tusker Mattress Limited
Tel:+254-*********
PHILIP SAID
General Manager
Dawida County Hotel
Tel:+254-*********
SAMUEL MWANGI
Regional Sales Manager
Rok Industries Limited
Tel.+254*********
Contact this candidate