Administrative Assistant with HR Expertise
Resume:
JOYCE ST. ANDRIE
*********@*****.***
I am a semi-retired Administrative Assistant looking to get back to work. As an MBA graduate with over 40 years of excellent customer service experience and ten years of experience in human resources, communications, and environmental compliance, I am confident I can perform above expected levels for any task needed.
SKILLS
Communications, Customer service, Environmental compliance, Sales, Account management, Conflict resolution, Payroll, Training, Human resources, Inventory management, Problem solving, and Data entry.
PROFESSIONAL EXPERIENCE
Administration Assistant/Office Manager
Baxter Environmental, Inc Jul 2013-May 2023
Implemented a centralized document management system that improved efficiency in sending environmental documents to the Texas Commission on Environmental Quality
Lead Flight Attendant and Trainer
Omni Air International Sep 2008-Jul 2013
Fostered a welcoming atmosphere for passengers, enhancing their travel experience while promoting loyalty. Streamlined cabin service procedures, improving efficiency and contributing to a noticeable increase in passenger satisfaction.
Premise Account Manager
L M Berry Company/AT&T Yellow-pages Feb 2007-Aug 2008
Generated new business and kept current business by conducting on-site customer visits, leading to increased sales performance, end-of-year bonuses, and sustained customer relationships.
Freight Sales Account Manager and Trainer
Central Freight Lines Oct 1999-Aug 2006
Identified and secured new business opportunities, significantly increasing revenue streams and enhancing market presence. Trained and mentored new hires on the strategic sales initiatives that I developed to increase revenue streams and improve client retention.
National Account Manager
Monroe Shocks and Struts Nov 1993-Sep 1999
Developed and implemented sales presentations based on customer needs through training seminars and in-store presentations. These business plans allowed Western Auto customers to have the knowledge to attract and maintain shocks and struts business.
EDUCATION
Southeastern Oklahoma State University
MBA in General Management
GPA: 4.0 out of 4.0 (National Society of Leadership and Success; graduated with honors)
University of Houston-Downtown
Bachelor of Science Degree in Business and Commerce
GPA: 3.96 out of 4.0 (Summa Cum Laude; Phi Kappa Theta National Honor Society, lifetime member; Mary Gibbs-Jones Academic Scholarships every year; Dean’s list each semester
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