PIV Credentialing & Leasing Specialist
Resume:
ASHLEY S. JONES
**** ******* **, #*, ********, MD 20785 202-***-**** **********@*******.***
ACTIVE TOP SECRET SECURITY CLEARANCE
PROFESSIONAL SUMMARY
Detail-oriented and adaptable professional with 9+ years of experience across customer service, credentialing, adjudication, administrative support, leasing, and government contract environments. Experienced in PIV credentialing, identity verification, sensitive PII handling, tenant relations, high-volume data processing, case review, scheduling, and document management. Proven ability to communicate effectively, manage competing priorities, resolve customer concerns, and maintain compliance in fast-paced, security-sensitive environments.
CORE SKILLS
PIV Credentialing & Enrollment Identity Verification Case Review & Adjudication Biometric Data Collection Security Clearance Procedures Sensitive PII Handling Federal Compliance Customer Service & Client Relations Data Entry & Database Management Document Preparation & Records Management Appointment & Calendar Scheduling High-Volume Phone & Email Support Lease Processing & Tenant Relations Application Processing Background & Credit Checks Property Tours Move-In/Move-Out Documentation Fair Housing & Lease Compliance HUD Housing Regulations Section 8 Housing Affordable Housing Programs Vendor & Team Coordination Microsoft Word, Excel, PowerPoint & Outlook YardiOne
PROFESSIONAL EXPERIENCE
Career Strategies Inc - DC, MD, VA
Leasing Specialist Jan 2022 - Present
• Screen prospective residents and support the full leasing process while ensuring lease, policy, and legal compliance.
• Conduct property tours, explain community features, and respond to prospective and current resident inquiries.
• Process rental applications, including background and credit checks, and prepare move-in and move-out documentation.
• Resolve tenant concerns and complaints professionally while coordinating follow-up with property teams.
Aulder Property Management
Leasing Consultant Sep 2025 - Apr 2026
• Guided prospective residents through the full leasing process, from initial inquiry and property tour through application, approval, lease signing, and move-in.
• Marketed available apartment homes, explained community features, rental rates, fees, deposits, and lease terms, and followed up with prospective residents.
• Processed rental applications, verified supporting documentation, and coordinated credit, background, income, and rental-history screening.
• Prepared leases, renewals, addenda, notices, resident files, and move-in and move-out documentation; collected fees, deposits, and rental payments according to company procedures.
• Responded to resident concerns, entered service requests, coordinated with maintenance and property teams, and documented follow-up through resolution.
• Maintained prospect traffic, leasing activity, availability, and resident information in property-management systems while supporting occupancy and retention goals.
• Followed Fair Housing requirements, company policies, lease provisions, and applicable property-management regulations throughout all leasing and resident interactions.
General Dynamics Information Technology (GDIT)
Tier 3 Help Desk Technician Jun 2024 - Apr 2025
• Provided Tier 3 technical support, troubleshooting complex hardware, software, network, and system-related issues.
• Resolved escalated service desk tickets requiring advanced troubleshooting beyond Tier 1 and Tier 2 support.
• Supported user account access, password resets, permissions, and account management within Active Directory.
• Diagnosed and resolved Windows, Microsoft Office, VPN, printer, peripheral, and connectivity issues.
• Provided remote and in-person technical assistance while maintaining excellent customer service.
• Documented incidents, resolutions, troubleshooting procedures, and ticket updates within the service management system.
• Escalated critical incidents and collaborated with system administrators and other IT personnel.
• Assisted with workstation configuration, software installation, system updates, and hardware troubleshooting.
• Followed government security procedures and IT policies when handling user accounts, systems, and sensitive information.
Protection Strategies Incorporated - Washington, DC
Badging & Credentialing Specialist Jun 2024 - Apr 2025
• Processed PIV credential enrollments, activations, and PIN resets in accordance with federal requirements.
• Reviewed identity cases, verified applicant documentation, and supported credentialing and adjudication workflows.
• Coordinated appointments and biometric data collection while maintaining accurate, secure applicant records.
• Protected sensitive information and maintained data integrity and compliance with federal standards.
Hire One Staffing - Washington, DC
Lead Concierge / Leasing Specialist Mar 2024 - Present
• Support residential leasing operations, tenant inquiries, lease documentation, property tours, and front-desk services.
• Oversee concierge staff, reinforce customer service standards, and handle escalated resident and guest concerns.
• Maintain professional lobby and guest-facing areas while coordinating day-to-day resident service needs.
Dollar Tree - Seat Pleasant, MD
Seasonal Cashier Oct 2023 - Jan 2024
• Processed cash and card transactions accurately and delivered efficient, friendly service during peak retail periods.
EMCOR Government Services - Washington, DC
Data Entry Clerk / Customer Service Representative Apr 2023 - Dec 2023
• Managed work-order requests supporting building operations and maintenance in a government services environment.
• Entered, updated, and tracked service data and customer communications with a high degree of accuracy.
• Coordinated dispatch of vendors, engineers, and internal teams to support timely resolution of service requests.
• Performed software updates on electric vehicles to keep vehicle software current and support reliable operation.
Dynamic Systems Technology - Fairfax, VA
Badging & Credentialing Specialist Sep 2021 - Apr 2023
• Managed secure card inventory, registration, activation, appointment scheduling, and applicant document verification.
• Processed fingerprints and biometric information while safeguarding sensitive PII under federal guidelines.
• Supported credentialing operations for secure facilities and maintained accurate applicant and card records.
Allied Government Solutions - Washington, DC
Support Associate III / Adjudication Specialist Sep 2021 - Aug 2022
• Reviewed passport applications for completeness, accuracy, eligibility, and compliance with established requirements.
• Conducted background evaluations, documented findings, and provided eligibility recommendations.
• Supported Acceptance Agent training, maintained digital records, and generated official applicant correspondence.
• Resolved application discrepancies through clear communication and detailed case review.
GW Medical Faculty Associates - Arlington, VA
Medical Scheduling Specialist / Operator Jan 2020 - Sep 2021
• Scheduled patient appointments, verified insurance information, and maintained accurate electronic medical records.
• Supported physicians and medical teams with administrative coordination, correspondence, inventory, and front-desk operations.
• Handled high-volume telephone communications while providing professional patient service.
SPS Consult / DC Water - Washington, DC
Communications Agent Aug 2017 - Jan 2020
• Resolved high-volume billing and account inquiries by phone and in person while delivering customer-focused service.
• Coordinated account adjustments and payment plans and maintained accurate documentation of customer interactions.
• Represented DC Water at legal proceedings and administrative hearings while supporting regulatory compliance.
EDUCATION
Prince George's Community College - Largo, MD
Associate of Arts, Mass Communications
Bladensburg High School - Bladensburg, MD
High School Diploma
CERTIFICATIONS & CLEARANCES
Active Top Secret Security Clearance PIV Card Training & Compliance Fair Housing Training
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