Administrative & Client Services Professional

Janel Sosa de la Cruz

JANEL SOSA DE LA CRUZ

ADMINISTRATIVE & CLIENT SERVICES PROFESSIONAL

Mattapan, MA 02126 857-***-**** ***********@*****.*** PROFESSIONAL PROFILE

Bilingual administrative and client services professional with experience in tax preparation, property management, office operations, accounting support, and customer service. Massachusetts Notary Public since 2019 and Justice of the Peace since 2020, with 6+ years of tax preparation experience. Trusted with confidential records, time-sensitive documents, client communication, scheduling, and financial transactions. NOTARY PUBLIC

Massachusetts Since Oct 2019

JUSTICE OF THE PEACE

Massachusetts Since May 2020

TAX PREPARER

6+ Years of Experience

AREAS OF EXPERTISE

Tax Preparation • Notary Services • Wedding Ceremonies • Administrative Support • Client Relations • Accounts Payable • Payroll Support • Scheduling • Recordkeeping • Microsoft Word & Excel • BusinessWorks PROFESSIONAL EXPERIENCE

Independent Tax Preparer Massachusetts 6+ Years of Experience

Prepare individual tax returns, organize supporting documentation, and review client information for accuracy and completeness.

Maintain confidential financial records and provide clear, professional client service throughout the filing process. Massachusetts Notary Public October 2019 - Present

Perform notarial services, verify identification, witness signatures, and handle sensitive documents with discretion. Massachusetts Justice of the Peace May 2020 - Present

Officiate civil wedding ceremonies, coordinate ceremony details, and complete marriage-related documentation accurately.

United Housing Management - Administrative Assistant & Receptionist Boston, MA April 2019 - 2020

Supported property management operations, including recertifications, accounts payable, tenant payments, calls, mail, and filing.

Carmen Travel and Tours Corp - Administrative Assistant & Receptionist Boston, MA Jan 2017 - Feb 2019

Managed appointments, travel arrangements, confidential client files, and time-sensitive immigration document delivery.

Dunkin Donuts - Crew Supervisor Boston, MA Jun 2009 - Feb 2017

Supervised customer service operations, inventory checks, organized work areas, and daily company deposits. Boston Car and Limo Services - Transportation Dispatcher Boston, MA Apr 2016 - Jul 2016

Managed incoming service calls, driver dispatch, daily schedules, and client payments. EDUCATION & PROFESSIONAL TRAINING

Bunker Hill Community College - Accounting Coursework Boston, MA 2015 - 2017 GPA: 3.2 Liberty Tax - Tax Preparer Course Boston, MA 2018 The English High School - College Preparatory Curriculum Boston, MA 2011 LANGUAGES

English & Spanish - Bilingual

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