Customer-Focused Operations and Coordination Professional

ZAKIR AZIZ

Kupwara, Jammu & Kashmir Phone: +91-778******* Email: ***********@*****.***

PROFESSIONAL SUMMARY

Graduate with a one-year ITI diploma and practical work experience in operations and team coordination. Highly skilled in customer handling, structured communication, and managing day-to-day operational requirements. Adept at maintaining accuracy, resolving operational bottlenecks, and executing tasks smoothly under challenging conditions. Seeking to leverage strong interpersonal skills and attention to detail in a customer-focused role.

CORE COMPETENCIES

Customer Handling & Communication: Proficient in delivering courteous customer assistance and clear verbal engagement.

Operational Excellence: Experienced in task prioritisation, meticulous lot numbering, and stamping workflows.

Problem Solving: Adaptable and calm when addressing challenging workplace situations and resolving immediate constraints.

Team Collaboration: Strong coordination skills to support team goals and align with daily service requirements.

WORK EXPERIENCE

Green Valley Agro Fresh Pvt. Ltd. Kupwara, Jammu & Kashmir Cold Storage, Apple Grading & Packing Operations

Executed precise lot numbering and stamping protocols as a core part of daily tracking workflows. Managed customer requirements and delivery expectations during cold-storage and grading activities. Collaborated with multi-functional team members to maintain high accuracy and meet daily operational targets.

Resolved processing delays calmly and effectively to sustain performance levels in high-pressure shifts. EDUCATION

Graduation (Bachelor's Degree) 2023

ITI Diploma (Multimedia Animation & Special Effects) 2018 CERTIFICATIONS & COURSES

Excel Crash Course

LANGUAGES

English Urdu Kashmiri Hindi

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