Customer Service & Executive Assistant

DOROTHY NUGENT

PROFESSIONAL SUMMARY

ommunication skills and lea

ask in a fast pa

interpersonal customer car

2m player with

not anly mul

hip

s, Who ¢

the skill set fo

nvironment,

WORK HISTORY

Client Care Associate, 09/2022 - 06/2023

Illumination Foundation, Riverside, CA

+ Interacted with team members across departments ta research and

esolve customer issue:

ded information and referrals to community partne!

ment prov

+ Investigated and resolved custamer inquiries and complaints

quickly,

Transcriptionist, 01/2015 - 03/2017

SpeechPad

+ Attentively listen to recorded material and transcribe

+ Met deadlines

Executive Assistant, 01/1999 - 10/2015,

Lileo Financial Corporation

+ Also responsible for two major projects STonewood, Grand Terrace

orizons 87 custom built homes

+ Handled logistics, catering, agendas and travel arrangements fo

meeting and event planning for board of directors, preside

sident,

execut

+ Upheld si

tables by maintaining accurate, balanced

calenda

M

mail, en

4 mai

and bath incoming and outgoing correspondenc

il and faxe

M

appointment:

tim

4 executiv

ngements to optimize

+ Organized and coordinated conferences and monthly meetings.

Customer Service, 12/1998 - 06/1999

CTX Mortgage Company

+ Scheduled, coordinated appraisals

+ Made precise map:

zoning

EDUCATION

Certificate, Computerized Accounting

Intercoast College - Riverside, California, United States

Certificate, Software Specialist

San Bernardino County ROP - San Bernardino, CA

CERTIFICATIONS

list Microsoft Certified

© Riverside, california 92509

@ 951-***-****

(oa) *********@*****.***

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Sere aR

Customer Service Oriented

Dae

Ty

Dee a RT

CEL

Document and Records

Dc

ORS

CEM ame ce

eMC costae no

Cred

Customer Data Confidentiality

Ret

Creative Solutions

Cee a

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