Administrative Operations & Customer Service Expert

DEBRA DANIEL

ADMINISTRATION • OPERATIONS • CUSTOMER SERVICE

Charlotte, NC 704-***-**** *****.********@*****.*** PROFESSIONAL PROFILE

Versatile administrative and operations professional with experience in church office support, childcare kitchen operations, transportation dispatch, facility maintenance, and volunteer service. Skilled in scheduling, records management, stakeholder communication, prioritizing urgent requests, and supporting teams in busy environments. Brings a practical, service-oriented approach to office coordination and customer relationships. CORE COMPETENCIES

Office administration • Calendar and schedule coordination • Customer service • Dispatch and logistics • Documentation and recordkeeping • Event and facility support • Team communication • Problem solving • Safety and compliance awareness • Microsoft Word, Excel, Outlook • Google Workspace • Slack PROFESSIONAL EXPERIENCE

Pritchard Church — Executive Personal Assistant / Operations Support 2020 – Sep 2026

Coordinated administrative responsibilities, calendars, correspondence, and day-to-day operational needs.

Supported church and childcare operations, including kitchen organization and assistant management responsibilities.

Helped maintain organized records, communicate with staff, and respond to shifting priorities with discretion. Pool Operations — Certified Pool Operator / Facility Support 2017 – 2021

Handled facility opening, closing, routine upkeep, safety checks, and operational documentation.

Communicated with guests and colleagues, addressed concerns, and helped keep facilities safe and orderly. UPS — Dispatch / Transportation Coordination 2005 – 2016

Coordinated drivers, routes, schedules, and real-time operational changes in a deadline-driven environment.

Communicated with drivers and supervisors to resolve service issues and keep deliveries moving.

Maintained dispatch records and daily reports while balancing competing priorities. VOLUNTEER EXPERIENCE

Waterfowl Center — Animal Care & Administrative Volunteer 2022 – 2025

Assisted with animal-related activities and general administrative support in a volunteer setting. EDUCATION & CREDENTIALS

Bachelor of Arts in Psychology — University of Virginia (UVA) Commercial Driver’s License (CDL) with Hazmat endorsement Certified Pool Operator (previously held)

ADDITIONAL STRENGTHS

Phone and email etiquette • Confidential communication • Independent work • Cross-functional coordination • Customer-facing service • On-site operations • Adaptability and follow-through

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