Remote Data Entry & Document Processing Specialist

KELLEY AKERS

229-***-**** • ***********@*****.*** • Thomasville, Georgia • Remote Only

PROFESSIONAL SUMMARY

Detail-oriented data professional with 17+ years of experience in regulated financial services environments, including high-volume transaction processing, account management, and documentation in compliance-driven settings. Proven track record of maintaining accuracy under pressure, managing large datasets, and following strict procedural guidelines. Seeking a fully remote Data Entry or Document Processing role where precision and efficiency matter. CORE COMPETENCIES

• High-Volume Data Entry & Verification • Microsoft Office Suite (Word, Excel, Outlook)

• Alphanumeric & Numeric Data Processing • CRM & Banking Platform Navigation

• Records Management & Documentation • Attention to Detail & Quality Assurance

• Regulatory Compliance (FDCPA, FCRA) • Remote Work & Independent Task Management

• Multi-System Data Reconciliation • Process Improvement & Workflow Efficiency PROFESSIONAL EXPERIENCE

Live Messaging Specialist Regions Bank

Remote • 2021 – Present

• Handle high volumes of live chat interactions for banking customers, accurately documenting account actions, case notes, and resolutions in real time.

• Maintain QA scores consistently in the 90s through precise data entry, adherence to compliance scripts, and thorough record-keeping.

• Navigate multiple banking platforms simultaneously to retrieve, verify, and update customer account data with zero tolerance for error.

• Process fraud and Zelle transaction inquiries, entering case details and outcomes into tracking systems in accordance with regulatory requirements.

• Recognized as Engagement Champion for demonstrating excellence in documentation accuracy and procedural compliance. Collections Unit Manager GC Services

2004 – 2021 • 17 Years

• Oversaw data integrity across collections accounts, ensuring all transaction records, payment entries, and account updates met FDCPA and FCRA compliance standards.

• Designed and implemented a company-wide training program covering data entry protocols, system navigation, and regulatory documentation — adopted across multiple divisions.

• Managed and audited high-volume account databases, identifying and correcting data discrepancies to maintain reporting accuracy.

• Promoted from Collections Agent to Unit Manager based on demonstrated precision, reliability, and ability to train others in accurate data handling.

• Processed and tracked large volumes of alphanumeric data daily across multiple proprietary platforms, maintaining productivity and accuracy benchmarks.

EDUCATION & PROFESSIONAL DEVELOPMENT

SQL for Data Analysis • In Progress (DataCamp / SQLZoo) — Phase 1 completed with perfect score Financial Services Operations • 17+ years of applied on-the-job training in regulated environments Fluent in English • Conversational German

References available upon request • 100% Remote Availability • All U.S. Time Zones

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