Telecommunications Senior Analyst & Systems Manager
Resume:
Worcester, MA *****
**********@*******.***
David Marinello
Work Experience:
University of Massachusetts Medical School
Analyst, Telecom Sr. 06/1995- 05/2018 Retired
Insures all Telecommunications services (eg. Phone system, Call Accounting
System, Voice Mail, ACD, Paging System, etc.) are functioning at optimal
levels.
Escalate problems as appropriate.
Manage vendors who provide maintenance and support of Telecommunications equipment (Hardware and Software).
Supervise Telecommunications Analysts. Insure policies and procedures are adhered to by staff.
Local Exchange Carrier, Inter-Exchange Carrier circuit installation, maintenance and administration.
Maintain Technical documentation of all systems, circuit dispositions and design configurations.
Maintain facilities environment; Administrate DC power plant, UPS Systems, Fire protection systems, HVAC Systems. Contact Facilities Dept. for maintenance of these systems.
Disaster avoidance and recovery planning.
Budgeting, prepare cost estimates on system expansions, project planning.
Responsible for defining policies and procedures for Telecommunications infrastructure.
Advise towards planning for upgrades and/or new protocols within the Telephone industry. Insure UMMS remains compatible with other UMMS campus’.
Implements and administers long-range strategic plan to build, and secure growth potential of UMMS’s voice technology and services infrastructure. Integrates those with other technology and services infrastructure. Integrates those with other technologies and services that are provided by the division. Assists in the designs, and implements respective architecture.
Develops, presents and executes annual and quarterly work plans. Utilizes and effectively implements computer-based management tools within own department.
Takes a lead role in a Voice Systems Division that is motivated, trained, and equipped for excellence in service.
Develops, communicates and implements realistic service definitions. Ensures wide access to, and uninterrupted availability of systems and service in areas of responsibility.
Identifies and acts upon opportunities to reduce costs and increase revenues.
Responsible for recommending when to upgrade existing telephony related equipment; takes lead in implementing upgrades upon prior approval of Manager.
Monitors and evaluates related developments in the industry market, government, and academia. Secures opportunities for UMMS to proactively benefit from progress in the field.
7x24 On-Call coverage of Telecommunications area, specific to problem resolution of telecom Equipment.
Education:
Holy Name Central Catholic High School, Worcester, MA Diploma, 1973
Skills:
US Army Vietnam-Era 08/1974-08/1976 Honorable Discharge
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