Human Resources & Customer Service Specialist

Lekia Fox

Powhatan, VA, *****, United States, 804-***-****, **********@*****.***,

SUMMARY Detail-oriented professional with a Master of Science in Human Resources Management and a Bachelor of Science in Computer Science. Possesses extensive experience in HR, including talent acquisition, total rewards, and onboarding enhancement. Proven ability to manage administrative tasks, coordinate with various departments, and ensure compliance. Eager to leverage strong organizational and communication skills to contribute to operational efficiency and customer satisfaction.

WORK EXPERIENCE

Service Writer

Western Express

08/2024 – Present Richmond

Validated incoming work orders for accuracy.

Monitored ongoing repair processes to ensure efficiency. Provided real-time status updates to customers.

Cultivated a seamless customer experience through proactive communication.

Coordinated effectively with technicians and parts departments for timely service.

Ensured the timely completion of all vehicle repairs. 05/2024 – 07/2024 Unemployed Richmond, VA

Office Administrative Assistant

Henrico County Public Utilities

08/2023 – 04/2024 Richmond

Processed service orders for garbage can damages and replacements. Maintained a daily spreadsheet tracking skipped pickups and special needs customers.

Addressed customer inquiries, complaints, and issues via phone, email, and fax, resolving problems and providing product information. Utilized CIS applications to manage and service customer accounts. Executed a variety of office support functions as required to ensure smooth operations.

Tier 2 Onboarding Specialist

Tyson Foods

01/2023 – 07/2023 Glen Allen

Coached and guided onboarding teams to improve departmental performance.

Enhanced the new hire onboarding experience for greater efficiency and engagement.

Completed new hire orientations promptly and effectively. Facilitated clear communication channels between new employees and their supervisors.

Managed the completion of essential onboarding documents, including Job Interest Forms, drug testing, I-9 verification (Section 2), and readiness for hire.

Ensured timely receipt of all required documentation, adhering strictly to the 96-hour deadline for I-9 completion.

Generated the weekly orientation schedule and New Hire Report using Microsoft Office Suite to maintain I-9 compliance. Leveraged background in Total Rewards to contribute to and refine onboarding procedures.

09/2022 – 01/2023 Unemployed Richmond, VA

Human Resources Generalist

RMA Worldwide Chauffeured Transportation

01/2021 – 09/2022 Rockville

Tracked employee attendance and monitored performance metrics. Spearheaded the recruitment process for multiple new positions, ensuring qualified candidates were identified.

Improved onboarding processes at the Richmond, VA office. Implemented initiatives to maintain and boost employee morale. Administered Worker's Compensation claims and managed FMLA requests. Applied extensive experience in Talent Acquisition and Total Rewards to optimize HR functions.

01/2020 – 01/2021 Unemployed Richmond, VA

Corrections Officer

Deep Meadow Correctional Center

02/2013 – 12/2019 Powhatan

Initiated and led a Cognitive Community program focused on behavioral change.

Mentored junior officers on established security procedures and protocols. Maintained rigorous order and demonstrated strong organizational skills within a high-security environment.

Collaborated effectively with medical and mental health staff to ensure holistic offender care.

Contributed to the enhancement of workplace security measures, improving overall safety.

Supervised, interviewed, and managed offender timesheets. Completed an HR internship concurrently with officer duties, applying theoretical knowledge to practical scenarios.

EDUCATION

Strayer University

Master of Science, Human Resources Management

2017 – 2019 Midlothian

Strayer University

Bachelor of Science, Computer Science and Programming 2014 – 2017 Midlothian

Powhatan High School

High School

1995 – 2000 Powhatan

SKILLS Data Management Payroll processing and management Total Rewards Talent Acquisition

HRIS systems Data-driven decision-making in HR

Team building and customer service Training and development Coaching and mentoring

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