Customer Service Tech Support Specialist (22+ Years)

Resume for Mitch Kamppi

Contact:

***********@*****.***

Mobile/Text. 206-***-****

Customer Service – Tech Support Professional with 22+ years of experience. Well versed in remote work, work from home situations

WORK HISTORY:

CenturyLink/Lumen Technologies October 2001 to

February 2023

Fielded incoming calls in a call center environment

(remote). Created service tickets, performed remote repairs on various telecom systems. Billed and closed service tickets. Interacted with customers to resolve operational issues. Completed moves, adds, and changes to telecom systems. Worked with the owners, CEO’s,

directors, and department heads of many large companies. Tek Systems/Remedy/ContacTeam 1998 to 2001

Performed contract work in call center environments for companies such as Nortel Networks, Microsoft, Nintendo of America, Hasbro and more. Call center and tech support duties. Interacted with customers of all walks of life to help them resolve issues with their personal equipment. Education: West Valley High School graduate 1976. U.S. Navy Technical Training 1977 to 1983. Studied Cryptology and High Frequency Direction Finding. Global Knowledge Technical Training, 22 technical training courses for many telecommunications sytems while employed with Lumen starting in 2001.

Other: U.S. Department of Defense 1989 to 1993. Adak, Alaska Maintenance and Crafts Director. Responsible for 29 employees, an entire motor pool, Many facilities for the Morale, Welfare, and Recreation Department. Responsible for the snow removal crews, and recreation.

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