Client Services & Service Coordination Professional

LAKEYA BASS

Chicago, IL • 872-***-**** • **********@*****.***

CLIENT SERVICES & CUSTOMER EXPERIENCE PROFESSIONAL

Relationship-focused professional with extensive experience delivering exceptional customer experiences, coordinating service operations, resolving complex issues, and building trusted relationships across transportation, planning, retail, and community service environments. Recognized for professionalism, communication, organization, and the ability to manage multiple priorities while keeping a high standard of service. Skilled in client support, service coordination, documentation, scheduling, problem resolution, and cross-functional collaboration. Client Services employers increasingly seek professionals with strengths in relationship management, communication, documentation, service coordination, and customer experience—areas that align well with Lakeya’s background.

CORE COMPETENCIES

Client Relationship Management • Customer Experience • Client Support • Service Coordination • Customer Retention • Administrative Operations • Documentation & Records Management • Scheduling & Calendar Coordination • Data Entry & Reporting • Problem Resolution • Microsoft Office Suite • Cross-Functional Collaboration • Professional Communication • Time Management • Attention to Detail

PROFESSIONAL EXPERIENCE

UNIVERSITY OF CHICAGO Food Service/ RSA

Chicago, IL 2025 – 2026

Manage patient meal delivery.

Take patient menu selection.

Ensure dietary restrictions are followed.

Provide direct customer Service to hospitalized patients.

SOUTHWEST AIRLINES Ramp Agent

Chicago, IL 2023 – 2024

Maintained operational excellence and safety compliance in a fast-paced environment.

Coordinated time-sensitive service activities supporting on-time departures and customer satisfaction.

Collaborated with multiple departments to ensure efficient service delivery and issue resolution.

Managed competing priorities while maintaining accuracy and attention to detail.

UNITED STATES POSTAL SERVICE Mail Carrier

Chicago, IL 2016 – 2023

Delivered dependable customer service while managing daily route operations and service commitments.

Kept exact records, documentation, and delivery information.

Resolved customer concerns professionally and efficiently.

Built long-term trust through consistent, reliable service and communication.

BEARS PRO SHOP Customer Service Representative

Chicago, IL 2011 – 2016

Delivered personalized customer support and service solutions.

Assisted customers with product selection, purchases, and issue resolution.

Processed transactions accurately while keeping exceptional service standards.

Contributed to customer satisfaction and loyalty through relationship-focused interactions.

LIVING CENTER EAST Direct Support Professional

Chicago, IL 2008 – 2011

Coordinated tra\nsportation, appointments, and daily support services for clients.

Kept detailed documentation and service records.

Assisted clients with community engagement and daily living activities.

Provided compassionate support while managing multiple client needs and priorities.

EDUCATION

Olive Harvey College

GED / High School Completion

Kenwood Academy

General Studies

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