Experienced Contracts and Front Desk Manager
Resume:
Mary McLaughlin
Enfield, CT *****
***************@*****.***
This position is exactly what I am seeking.
I was employed in our family business as a child at a full service garage, and the largest towing company in New England. At that time it was all full serve. I not only did the billing and bookkeeping starting at 12 years old, I started the inventory shortly thereafter and continued the bookkeeping and I pumped gas, checked oil, ran the register and front office and handled some hiring (and firing) as I got older. In Florida we had 5 locations in Naples and Marco Island. My father collected cars! I have driven so many different vehicles it would make your head spin I was so fortunate! This is the beginning of my education involving contracts. I assisted my parents while also working my other employment at Marco Beach Realty. I have extensive experience with contracts which were mult- million dollar deals and International co-broke contracts and agreements and sales executives licensing. When I was employed at the Marco Beach Hotel, full-time, I ran the front desk operations, and I very much enjoyed that position. Many of our visitors returned and couldn’t believe I remembered their families! At the same time My availability is weekends, days, afternoons and evenings. I don’t mind working on holidays and weekends. I’m basically free 24X7 to cover shifts if need be. I don’t have any employee contractual obligations.
I did work in the Deli at Big Y for about a year, That was probably 15 years ago. I also worked at Filene’s, which is now Macy’s, and Victoria’s Secret.
While in Florida I worked at Benson Insurance Agency as an underwriter, and was trained in Naples Florida on products and procedures. I did so while I was sent to Marco Island to run the branch. I subsequently took a position at Smith Lesher Insurance, as an Agency Underwriter and Branch Manager. I worked at Travelers in Hartford as a rater-coder. I have temped at Cigna in the legal department and I also worked at Aetna in Human Resources, I enjoyed this position and felt comfortable working with employees and their needs. I left because AT&T made me an offer I couldn’t refuse. While employed with Cox Business Services, AT&T, Southern New England Telephone and ITT, I was trained on telecom networks, systems, circuits and administrative equipment. I was fortunate to work on the NCAA tournament and I converted the Sytem and Network and undergrounds for the GHO (Greater Hartford Open). And these experiences included call-center operations and analyzation of call patterns and subsequently collaborated reports and provided recommendations. I often traveled and was responsible for Project Management through installation, and Classroom Training, Telecom Fairs and Marketing, including Government accounts. At American International Rent-a-Car we held the GSA (Government) contract. While at Aetna, I assisted Aetna employees as a Human Resources Representative. I reviewed all of the employees backgrounds, benefit options, including Employee Disability, Retirement, Bonus clauses and a thorough knowledge of open enrollment.
I have, in the past, been a licensed Real Estate Agent in Florida and Connecticut. I Also have extensive experience at the Marco Beach Hotel, where I worked full time at the front desk. I worked at American International Rent-A-Car for 2 years, soup to nuts; cleaned cars, vacuum and shuttled clients back and forth to the Airport and managed the office, alone, as a keyholder. We had the government GSA contracts and were required to follow appropriate procedures. We never had a complaint. Drove many of our cars back to Connecticut from countrywide locations. I have had many positions and careers that are not listed here such as a Recreational Assistant in a nursing home, and was a Dietary Aid in 2 other nursing homes. In addition, I cared for my friend’s autistic child for several years.
The large gap in my experience is because I chose to help my disabled child get an education. I even moved with her to Florida to support her.
My all time favorite jobs would be Marco Beach Realty absolutely number one and southern New England Telephone Company a very close second! I enjoy working, in general. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Telecom Manager
ITT, SNET, AT&T, Cox Business Services-Hartford, CT March 1984 to January 2003
I was a Service Consultant at Southern New England Telephone Co., a Local Service Technical Manager/ Co-Branch Manager at Cox Business Services, and a Global Service Manager a AT&T All of these positions entailed consulting and configuring networks and telephone systems. Direct contact with customers and local and national travel. Government Account Services Consultant.
• Supervised Sales/Technical staff
• Managed day-to-day operations
Human Resources Specialist
Aetna-Hartford, CT
October 1996 to July 1997
Ten month position working with Aetna employees explaining any and all benefits. Assisted employees in open enrollment, explained all coverage options including cost analysis. Handled all employees including the CEO, VP’s. Informed all managers of bonus dollar amounts. All information was confidential.. Senior Administrative Manager
Marco Beach Realty-Marco Island, FL
January 1978 to December 1982
Handled all communication with international clients and co-brokers. In addition to multi billion dollar beachfront properties sales contracts that were often unique. onmOnce the high rises were built we also sold the units. I also worked in the Marco Island Rental department, long-term short term all kinds of experiences! I met a lot of fun people. Kept files and information on all agents and brokers licenses and commissions. Approved sales and rental contracts and prepared closings. Obtained Florida real estate license.
Rental Agent
American International Rent-a-Car-Windsor Locks, CT June 1975 to July 1977
I worked alongside the franchise owner and another Rental Agent. We had the GSA government account and business clients, as well as individuals. I often worked alone on weekends and not only handled rental contracts. We filled the cars with gas, ran them through the wash and vacuumed. I drove the passenger bus to pick up and drop off at the airport. I reviewed and settled contracts checking cars for damage and all without computers!
Education
Medical Assistant in Billing, Coding, EKG, injections and patient care. My instructor was new to the area and could not provide our class with enough externships and even though I was on the Dean’s list I wasn’t able to take the MA exam
Asnuntuck Community College - Enfield, CT
January 2002 to May 2003
Some College in Telecom HR
Bay Path College - Longmeadow, MA
January 2001 to May 2002
Skills
• Experience Administering Injections (Less than 1 year)
• Patient Care (Less than 1 year)
• Vital Signs (Less than 1 year)
• Medical Office Experience (Less than 1 year)
• Communication skills (10+ years)
• Sales (10+ years)
• Medical Records (2 years)
• Medical Scheduling (Less than 1 year)
• Supervising Experience (10+ years)
• Anatomy Knowledge (Less than 1 year)
• Medical Records (2 years)
• Upselling (10+ years)
• Data collection (10+ years)
• Medical Billing (Less than 1 year)
• Insurance Verification (Less than 1 year)
• Physiology Knowledge (1 year)
• Medical Terminology (1 year)
• Medical Qualifications (2 years)
• HIPAA (Less than 1 year)
• Medical Coding (Less than 1 year)
• Quality Assurance (10+ years)
• Clerical Experience (10+ years)
• Transcription (3 years)
• Office Management (5 years)
• Phone Etiquette (10+ years)
• Microsoft Powerpoint
• Accounting
• Writing skills (10+ years)
• Public speaking (10+ years)
• English (10+ years)
• Notary Public (1 year)
• Project planning (10+ years)
• Customer support (10+ years)
• Search engines
• Contracts (10+ years)
• Product demos
• Conflict management
• Salesforce
• Relationship management
• Upselling
• POS
• Store management
• Google Docs
• Property management
• Employment & labor law
• Fair Housing regulations
• Inside sales
• Childcare
• Business development
• Recruiting
• Market research
• Sourcing
• Host Parent 5 times
• Health information management
• Marketing
• Customer service
• Supervising experience
• Time management
• Cash handling
• Hotel experience
• Hospitality
• Customer support
• Phone etiquette
• Communication skills
• Front desk
• Administrative experience
• Microsoft Powerpoint
• Microsoft Word
• Microsoft Excel
• Negotiation
• Driving
• Telecommunication
• Customer retention
• Outside sales
• B2B sales
• Sales
• Organizational skills
• Analysis skills
• Microsoft Office
• Management
• Senior care
• English
• Caregiving
• HIPAA
• Office experience
• Real estate administrative experience
• Social media management
• Writing skills
• Editing
• Restaurant experience
• Assisted living
• Safety plans
• Direct support
• Dietary aide experience
• Strategic planning
• Calendar management
• Executive administrative support
• Human resources
• Employee evaluation
• Events management
• Presentation skills
• 10 key typing
• Kitchen experience
• Teaching
• Retail sales
• Leadership
• Guest services
• Payroll management
• FMLA
• Experience with children
• Data collection
• Guest relations
• Employee Orientation
• Talent Acquisition
• Human Resources Management
• Event Planning
• Interviewing
• Care plans
• Skilled nursing facility
• Pricing
• Project management
• Benefits administration
• Contracts
• Vital signs
• Medical terminology
• Food handling
• Serving
• Medical office experience
• Basic math
• Intake
• Medical administrative support
• Personal assistant experience
• Medical receptionist
• Proofreading
• Multi-line phone systems
• Project coordination
• Google Suite
• Technical sales
• Call center
• Software troubleshooting
• Office management
• Microsoft Outlook
• Microsoft Office
• Microsoft Excel
• Organizational skills
• Microsoft Office
• Microsoft Excel
• Organizational skills
• Customer service
• Medical office experience
• Organizational skills
• Night audit
• Microsoft Office
• Medical billing
• Medical terminology
• Night audit
• Dispatching
• Customer service
• Data entry
• Property management
• Fair Housing regulations
• Customer service
• Microsoft Office
• Microsoft Excel
• Microsoft Office
• Organizational skills
• Microsoft Powerpoint
• Human resources
• Benefits administration
• Customer service
• Microsoft Word
• Accounting
• Night audit
• Microsoft Office
• Organizational skills
• HRIS
• Customer service
• Customer service
• Management
• Accounting
• Organizational skills
• Office experience
• HRIS
• Payroll
• CPT Coding
• Underwriting
Awards
Vice President’s Club
April 1991
SNET award for exemplary service. Including many gifts and a company trip to Lake George with my spouse, expense paid.
Vice President’s Club
April 1995
Exemplary Service recognition with an All expense paid trip to Plantation Florida for myself and spouse. Certifications and Licenses
Driver's License
Certified Coding Specialist
Food Handler Certification
Medical Assistant, Dean’s list
I was not able to complete my externship as the professor wasn’t familiar with the area and had no more externships. I continued to make contact and she stopped answering my requests. I was Deans List and also worked as a Recreational Assistant and two other nursing homes. First Aid Certification
Medical Coding Certification
Medical Billing Certification
Certified Coding Associate
Certified Coding Specialist
Certified Benefits Professional
Professional In Human Resources
Present
I worked in our family business and handled everything billing, accounting, reports and more. I know how to manually do all of it but have not yet learned the software, which I’m sure will make it much easier! Please feel free to contact me at anytime.
Mary McLaughlin
Professional In Human Resources
Real Estate License
Publications
Time Share Sales and Closing Manual, used nationwide, when it was a good idea, not so much anymore unless there’s a rental clause. http://**************@***.***
February 1980
Timeshares we’re exploding without a legal process. My closing associate and I created a step by step manual as our peers in the real estate business were floundering. Additional Information
I was employed in our family business as a child at a full service garage, at that time it was all full serve. I not only did the billing and bookkeeping starting at 12 years old, I started the inventory shortly thereafter and continued the bookkeeping etc. When I was employed at the Marco Beach hotel, full- time, I ran the front desk operations, and I very much enjoyed that position. At the same time My availability is weekends and I prefer afternoon and evenings. I don’t mind working on holidays.
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