Technology Support & Admin Specialist

NT

NGA TRAN

***********@*****.*** 949-***-**** Garden Grove, CA 92840

Results-driven technology professional specializing in software development, system administration, and technical support. Skilled in solving complex problems and fostering collaboration to enhance team performance. Strong track record of building client relationships and delivering successful project outcomes while staying current with industry trends.

• Digital inventory management • Order fulfillment strategies

• Data collection • Research

• Computer proficiency • Task prioritization and organization

• Customer service • Customer relations

• Time management • Team collaboration

• Conflict resolution • Verbal communication

Walmart Huntington Beach, California

Digital Shopper

09/2025 - Current

Managed online inventory to ensure product availability for digital shoppers, enhancing shopping experience.

•

Assisted customers with order placements and resolved inquiries regarding delivery, improving overall satisfaction.

•

Resolved customer issues related to online orders and account management, streamlining support process.

•

Executed organized shopping trips for clients, including scheduling and transportation arrangements.

•

Junbi Garden Grove, California

Cashier Team Lead

07/2025 - Current

Led cashier team in daily operations, prioritizing exceptional customer service.

•

Resolved customer inquiries to enhance satisfaction through effective issue resolution.

•

Supported cashiers in addressing complaints and inquiries, ensuring consistent service standards.

•

Authorized discounts and special actions to resolve disputes and sustain customer satisfaction.

•

Streamlined inventory management to facilitate timely restocking of shelves.

•

Master Dealer for Spectrum Stanton, CA

Administrative Assistant

12/2024 - 08/2025

Managed email communications, scheduling, and correspondence using Microsoft Outlook.

•

Organized dealer paperwork and digital files on OneDrive and company network systems for easy access and retrieval.

•

Summary

Skills

Experience

Performed regular audits of dealer sales and paperwork; prepared detailed reports using Excel.

•

Conducted data entry, documentation, and record-keeping in compliance with company standards.

•

Prepared flyers, documents, and promotional materials with Word and PowerPoint to support marketing initiatives.

•

Developed and refined PowerPoint presentations for dealer training, promotions, and meetings to enhance engagement.

•

Collaborated on team projects to share and secure all files and documents via OneDrive.

•

Saiga Eatery Irvine, CA

Cashier

08/2023 - 12/2024

• Handled payments accurately and securely.

• Assisted customers with purchases, locating items, and reward programs. Informed customers about promotions and sales to drive customer engagement and increase sales.

•

Restocked, tagged, and organized merchandise to enhance store presentation and availability.

•

Built relationships with customers to foster loyalty and encourage repeat business.

•

• Adapted quickly to new POS technologies.

• Collaborated efficiently with team members.

• Demonstrated strong organizational and time management skills.

• Maintained attention to detail and effective working relationships. Paris Baguette America Irvine, CA

Shift Leader

08/2021 - 03/2023

• Trained and mentored new cashiers.

Resolved customer disputes through tailored actions, such as applying discounts.

•

• Communicated with customers and team members to resolve issues.

• Assisted customers with questions and requests.

• Processed purchases, returns, and managed cash drawers.

• Worked extra shifts to maintain coverage during peak periods.

• Maintained tidy and organized workspaces to support team efficiency.

• Enforced company policies and regulations.

Cypress College Cypress, CA

Associate of Science in Business Administration

01/2026

English:

Professional

Vietnamese:

Professional

Education

Languages

Contact this candidate