Decades-Experienced Facilities Operations & Administration

Geterries Mack-Givens

**** *** ****** ***** *****, MD 20714 202-***-**** *.*.******@*****.*** Professional Summary

Highly accomplished Facilities and Maintenance Operations Coordinator with more than 30 years of experience managing building operations, maintenance programs, vendor services, and office administration. Proven ability to coordinate preventive maintenance, regulatory inspections, vendor contracts, and work order systems to ensure facilities operate efficiently and safely. Recognized as a subject matter expert in facilities operations with expertise in maintenance workflow coordination, regulatory compliance, vendor management, and asset management systems.

Core Competencies

● Facilities Operations Management

● Maintenance Coordination

● Preventive Maintenance Programs

● Work Order Management Systems

● Vendor Procurement and Contract Management

● Request for Proposal Development

● Regulatory Compliance

● Inspection Coordination

● Inventory Control and Asset Management

● HVAC, Electrical, and Plumbing Coordination

● Budget Monitoring and Cost Reduction

● Cross-Functional Team Leadership

● Process Improvement

Professional Experience

Assistant Facilities Manager JLL / Oracle

August 2026 – Present

● Lead daily operations and team performance across a 3-site portfolio totaling 822,901 sq. ft.

● Manage an annualized $300,000 operational budget to drive cost efficiency and fiscal compliance.

● Direct preventative/corrective maintenance, vendor contracts, and SLAs to ensure peak asset performance.

● Oversee cross-functional capital projects, space planning, and site inspections to optimize operations.

● Enforce rigorous health, safety, and regulatory compliance standards across all managed facilities.

Maintenance Facilities Coordinator – Jubilee Housing August 2024 – February 2026

● Coordinate and oversee daily maintenance workflows and work order completion

● Manage vendor service contracts for building maintenance and repairs

● Develop and administer Requests for Proposals for facility projects

● Coordinate regulatory inspections and resolve compliance issues

● Maintain inspection records and compliance documentation

● Support hiring and onboarding of maintenance staff Executive Operations Assistant – Housing Authority of the City of Annapolis February 2022 – July 2024

● Processed and coordinated maintenance work orders for residents and staff

● Maintained inspection reports and vendor repair documentation

● Generated weekly work order status and maintenance performance reports

● Implemented inventory control procedures

● Performed fleet inventory audits and prepared deficiency reports Licensed Financial Representative – Western & Southern Life April 2021 – Freelance Agent

● Prospected for new clients and maintained active book of business

● Conducted financial education seminars for businesses

● Exceeded company production goals while studying for Series 6 licensing Assistant Project Operations Manager – Spectrum Management May 2015 – 2020

● Managed daily operations of facilities including HVAC, plumbing, electrical and janitorial systems

● Supervised facilities personnel and coordinated vendors

● Managed work orders using Salesforce and MicroMain systems

● Reviewed vendor proposals ensuring compliance with government contracts

● Reduced maintenance costs by identifying operational efficiencies Education

● Master's Degree (In Progress) – University of the District of Columbia

● Associate Degree – Business Management – University of the District of Columbia

● Bachelor’s Degree – Theological Studies – Peace Multicultural Seminary

● General Studies – West Virginia Board of Education Certifications and Training

● General Maintenance and Preventive Maintenance Systems

● Electrical and Mechanical Systems Fundamentals

● Certified by Complete Building Services – Donohoe Companies

● Licensed Life and Health Insurance Producer – Maryland and Washington DC Additional Skills

Software: Yardi, RealPage, Salesforce, SharePoint, Brivo, Onesite, Micromaim, Carrigo, Microsoft Office Suite

Languages: Fluent in English and Spanish

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