Tech-Savvy Virtual Assistant & Admin Support

[AKPORUGO ESTHER ]

Virtual Assistant Admin Support Tech-Savvy Freelancer

Address: River state Nigeria Email:**************@*****.*** Phone No: (+234)808-***-**** https://www.linkedin.com/in/esther-alex PROFESSIONAL PROFILE

Certified and highly organized Virtual Assistant with experience in administrative management, managing executives, entrepreneurs, and small business owners. Adapt to streamlining operations, managing clients' communications, and delivering high-level support across diverse industries, including tech, commerce, and education. Expertise in Google Workspace, CRM tools, Asana, Trello, and Notion. Proven ability in managing emails and calendar, scheduling meetings, making travel plans, creating an itinerary, and projects management.

SKILLS

Executive management Administrative management Email & Calendar management Scheduling meetings Travel planning and Itinerary coordination Graphics designing Time Management and prioritization Data entry and Record keeping Stakeholder communication Problem-solving Online research and Reporting Tech-savvy and organized Client onboarding and supporting Social media management Proactive Mindset Attention to details Discretion and confidentiality. Tools: Google Workspace Microsoft Office CRM tools Project management tools (Asana, Trello, ClickUp, Notion) Canva ChatGPT Grammarly Meta Business Suite Zoom Slack. PROFESSIONAL EXPERIENCE

HAIRS OBSSESSION - CUSTOMER SERVICE Rivers

state Nigeria

2021 - 2023

● Managed daily email correspondence, calendar scheduling, and appointment reminders, reducing scheduling conflicts by 95%.

● Successfully coordinated travel plans, accommodations, and meeting logistics across multiple time zones.

● Drafted executive reports, investor updates, and presentation slides using Google Docs, PowerPoint, and Canva.

● Created and maintained a system for task delegation and progress tracking using Trello.

● Successfully created presentation slides used for daily meetings, helping improve the understanding and focus on the meeting agenda

● Maintained cloud file organization using Google Drive and Dropbox, improving document access and reducing search time for team members.

● Handled 80+daily client emails and resolved issues with 95% first-touch success.

● Crafted successful business plans and proposals for my client. HAIRS OBSSESSION -CUSTOMER SERVICE

Rivers state, Nigeria

2021 - 2023

● Managed and scheduled social media content across Instagram, LinkedIn, and Facebook using Buffer and Meta Business Suite, boosting reach by 60%.

● Created branded graphics using Canva for daily posts, promotional campaigns, and course launches.

● Responded to DMs and comments, improving engagement and fostering community relationships for client brands.

● Collaborated with clients on brand tone and visuals, ensuring consistency across all platforms and campaigns.

● Edited short videos and reels for Instagram using CapCut and Canva, increasing video views and shareability.

● Successfully increased social media page engagement and visibility by 70% by following trends and creating Gen Z relatable content.

EDUCATION

University of port harcourt, Rivers state, Nigeria 2027 Bachelor of Science in microbiology

PROFESSIONAL CERTIFICATES

Virtual Assistance Certificate- vse academy

Customer service certificate - Vse academy

Social Media Management Training

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