Order Processing and CRM Database Manager

Caroline J. Duquette

Smithfield, RI

***************@*****.*** 401-***-****

EDUCATION

Rhode Island College, Providence, RI

Bachelor Dean’s of List Arts 2011, and 2013 Science Degree, 2015 PROFESSIONAL EXPERIENCE

Pet Food Experts, Pawtucket, RI

Lead Order Processor 4/2025 – present

Customer Experience Representative 4/2022 – 4/2025 Process high-volume orders, credits, and claims with a strong focus on accuracy and timeliness. Perform detailed data entry across multiple systems, ensuring correct pricing, promotions, and account details. Investigate and resolve order discrepancies, billing issues, and customer account concerns. Collaborate with internal teams to ensure proper order fulfillment and financial accuracy. Interpret daily audit reports to resolve order entry errors.

Your Home Sold Guaranteed - The Nathan Clark Team, Smithfield, RI Office Manager 12/2018 – 7/2020

Database Manager / CRM 7/2020 - 4/2022

Managed a large-scale contact databases for lead nurturing. Implemented rigorous data entry protocols to manage lead generation pipelines, property records, and client transaction histories across multiple platforms. Developed custom queries and automated reporting tools to provide agents and leadership with actionable insights into market trends and agent performance. Generated reports and tracked key metrics related to sales performance and transactions Alex and Ani, Cranston, RI 4/2018-12/2018

Assistant Manager / Visual Merchandiser

Collaborated with store leadership to support daily operations, including merchandising, customer service standards, sales performance, and loss prevention initiatives. Executed product placement and floor layouts in accordance with brand guidelines and planograms. Developed and managed social media content to increase customer engagement, drive store traffic, and support sales growth. Calcutt Middle School, Central Falls, RI 1/2018 - 4/2018 M.I. Robertson Elementary School, Central Falls, RI 4/2016 - 6/2016 Personal Care Attendant (substitute position)

Worked one-on-one as an aid to students with visual impairments while maintaining detailed progress records. Worked on academic practice regarding all school tasks and assisted with adaptive technology including brail machine, iPad, Chromebook and video magnifier machine Rumford Pet Center, East Providence, RI 6/2013 – 3/2016 Sales Associate

Delivered high-quality customer service by assisting clients with product selection and inquiries. Managed point-of-sale transactions with accuracy and efficiency. Maintained a clean, organized, and safe environment while providing proper care for small and exotic animals. Participated in brand training seminars to stay informed on product knowledge and effectively support customer needs.

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