Commercial Lines Underwriting Assistant Resume

Destiny Hale

Spencer, NC 336-***-**** *************@*****.***

Professional Summary

Detail-oriented and analytical professional with over 5 years of experience in administrative support, data management, customer service, and insurance operations. Currently serving as a Commercial Lines Underwriting Assistant, with hands-on experience evaluating risk, supporting underwriting decisions, and ensuring policy accuracy and compliance. Proven ability to manage confidential information, interpret complex data, and collaborate with cross-functional teams to deliver efficient, high-quality results. Proficient in Microsoft Office Suite and data management systems. Recognized for strong organizational skills, attention to detail, and the ability to adapt in fast-paced, deadline-driven environments.

Experience

Commercial Lines Underwriting Assistant

Penn National Insurance – Sep 2025 – Present

●Reviewed and processed commercial insurance applications to support underwriting decisions

●Analyzed client data, loss histories, and financial information to assess risk exposure

●Assisted underwriters in determining appropriate coverage, policy terms, and premium ratings

●Prepared and issued policy documents, endorsements, and renewals with a high level of accuracy

●Communicated with agents and brokers to obtain missing information and clarify underwriting requirements

●Maintained compliance with company guidelines, state regulations, and industry standards

●Utilized underwriting systems and data management tools to track policies and updates

●Conducted quality checks to ensure completeness and accuracy of policy information

●Supported workflow efficiency by prioritizing tasks and meeting strict deadlines

Data Entry Operator

Drawbridge Cyber Security – Salisbury, NC Nov 2022 – Present

●Enter and update client information and contact details accurately in Google Docs

●Format data using Microsoft Word and Excel to ensure consistency

●Upload data into Constant Contact for email campaigns

●Perform quality checks to ensure data completeness and accuracy

●Troubleshoot and resolve data entry issues

●Collaborate with teams to improve data workflows

Front Desk Receptionist

Randy Marion CDJR – Salisbury, NC Jun 2023 – Sep 2024

●Manage inbound phone calls and route to appropriate departments

●Create, update, and maintain spreadsheets and office documents

●Print, scan, and file documents per office procedures

●Schedule appointments for clients and staff

●Resolve customer inquiries with professionalism

●Coordinate with internal teams for smooth office operations

Reservations Specialist

Hyatt – Salisbury, NC Jan 2022 – May 2022

●Assisted customers with reservations and booking accuracy

●Provided information about hotel services and pricing

●Resolved guest inquiries and escalated issues as needed

●Updated systems with booking changes or cancellations

●Maintained knowledge of hotel procedures and policies

●Compiled reports on reservation activity and feedback

My Life Advisor

ADP – Salisbury, NC Jan 2021 – Jan 2022

●Guided clients in setting up health insurance and benefits

●Reviewed policy documents and explained coverage details

●Managed secure system access and handled password resets

●Processed time-off requests and updated client records

●Worked with providers to resolve discrepancies

●Maintained data confidentiality and compliance

Baker/Stocker

Walmart – Lexington, NC Aug 2016 – Jun 2020

●Delivered exceptional customer service and support

●Managed phone and in-store bakery orders

●Stocked shelves and maintained inventory

●Performed baking and food preparation tasks

●Maintained cleanliness of bakery and workstations

●Trained new associates in customer service protocols

Certifications

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, OneNote, Publisher, SharePoint, Teams, Skype for Business

Data Analysis & Interpretation: Proficient with Excel, Tableau, Google Analytics

Education

Forsyth Technical Community College – Winston-Salem, NC

Studied Psychology Aug 2018 – Jan 2019

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