Bilingual Insurance & Administration Specialist
Resume:
WINNIE HABARUGIRA
Cambridge, Ontario
N1S 1P2, Canada
Bilingual Professional (English & French) Insurance & Administration Specialist
Email:****************@*****.***
PROFESSIONAL SUMMARY
Results-driven bilingual professional with over 10 years of experience in insurance, office administration, and customer service. Proven track record in managing complex client inquiries, maintaining 99% accuracy in high-volume environments, and navigating strict provincial and government regulations. Expert in fostering business growth through exceptional interpersonal skills and efficient service.
CORE COMPETENCIES
• Languages: Native-level fluency in English and French (Written & Verbal).
• Technical: Microsoft Office Suite (85-90 wpm), Adobe Acrobat, Google Workspace, and CRM tools.
• Specialized: Life & Travel Insurance Regulations (Canada), Class Action Settlement Protocols, and Quality Auditing.
• Soft Skills: Logical Problem Solving, Meticulous Detail Orientation, and High-Pressure Conflict Resolution.
PROFESSIONAL EXPERIENCE
DXC Insurance Bilingual Insurance Representative Oct 2022 – Present
• Provide expert consultation to clients and financial advisors regarding life insurance policies and investment products.
• Resolve complex policy discrepancies, ensuring adherence to Canadian Provincial life insurance laws.
• Systematically identify and propose improvements in sales processes and customer service workflows.
• Maintain meticulous records of all client interactions to ensure compliance and continuity of service.
Allianz Global Assistance Bilingual Travel Insurance Sales (TD Bank Account)
2016 – 2018
• Executed high-volume sales of travel insurance products, consistently meeting service delivery targets.
• Educated clients on diverse insurance products, providing tailored advice based on specific travel needs.
• Managed real-time problem resolution for clients traveling abroad, navigating urgent and sensitive situations.
Crawford Class Action Service Quality Control / Bilingual Help Desk Agent 2009 – 2013
• Performance Excellence: Maintained a 99% accuracy score on call audits and wave file reviews.
• Regulatory Compliance: Ensured all client contacts met stringent government regulations and class action guidelines.
• Documentation: Processed 10-15 complex inquiries daily, providing accurate information with high levels of discretion and empathy.
• Translations: Served as the departmental resource for translating and proofreading internal documents and voice recordings. Vodacom Communication Company Administrative Assistant / Receptionist 2007 – 2008
• Managed front-end operations, including directing high-volume calls and processing client applications, invoices, and policies.
• Acted as the primary office translator for official correspondence, including letters, faxes, and memorandums.
EDUCATION & CERTIFICATIONS
Post Graduate Diploma: Attended Wilfried Laurier University for 1 year in the Global Studies Program (2012)
Travelled and worked across Africa and Europe for 2 years
• CDPPA: Certified Data Privacy and Protection Auditor (Udemy), 2026
• IAPP CIM: Certified Information Privacy Manager (Udemy), 2026
• Diploma: Brand Management, 2021 (UCT)
• Diploma: Psychology & Customer Behavior (2020)
• Certification: TICO Travel Insurance Certificate (Ontario, Alberta, Manitoba, etc.)
• Certification: Certificate of Bilingualism
Secondary School Diploma
French High School, George P. Vanier, Hamilton,ON
2007
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