Remote Customer Support & Billing Specialist

Tachiana Bilbrew

IL

Phone: 708-***-**** Email: **********@*****.***

Professional Summary

Customer-focused professional with 5+ years of experience in remote and high-volume customer service, billing support, account resolution, and case management. Experience handling customer inquiries through phone, email, and chat while providing accurate solutions, documenting interactions, and maintaining customer satisfaction. Highly familiar with CRM systems, Oracle systems, Microsoft 365, ticket management, account research, order processing, and resolving complex issues in fast-paced/ high volume environments. Recognized for professionalism, empathy, attention to detail. Remote Customer Support Call Center Operations Customer Relationship Management (CRM) Oracle Systems Microsoft 365 Case Management Ticket Resolution Billing & Account Resolution Email & Chat Support Order Processing Account Maintenance Data Entry Customer Retention HIPAA Awareness Confidential Information Handling Problem Solving Critical Thinking Professional Communication Quality Assurance

Professional Experience

Contract Customer Support Representative – Panduit (Contract) January 2026 – Present

• Provide customer support regarding orders, shipping updates, pricing, product availability, and account inquiries.

• Manage customer cases and document interactions accurately within CRM systems.

• Utilize Microsoft 365 tools and internal systems to manage customer information, communications, and case documentation.

• Handle high-volume phone and email inquiries while maintaining professionalism, accuracy, and customer satisfaction.

• Research customer concerns and collaborate with internal teams to provide timely resolutions.

• Maintain detailed records of customer interactions, order updates, and case resolutions.

• Adapt quickly to changing priorities while meeting service expectations in a fast- paced environment.

Customer Service Expert – General Motors

November 2024 – January 2026

• Assisted customers through phone, email, and live chat channels while resolving account, billing, and service-related concerns.

• Documented customer interactions, resolutions, and follow-up actions within CRM systems.

• Researched complex issues and provided accurate solutions while maintaining a positive customer experience.

• Managed multiple customer inquiries while meeting quality, productivity, and customer satisfaction expectations.

Billing Representative – American Water

September 2021 – October 2024

• Managed customer billing inquiries, payment issues, account updates, and past- due balance resolutions.

• Prepared and reviewed invoices while maintaining accurate account documentation.

• Utilized billing systems, Oracle systems, and Microsoft 365 tools to research accounts, process updates, and maintain accurate records.

• Investigated billing discrepancies and provided solutions through professional communication.

• Assisted customers with account questions while maintaining confidentiality and compliance standards.

• Processed account adjustments, researched payment issues, and ensured accurate documentation.

Customer Service Representative – Comcast

May 2019 – September 2021

• Handled high-volume inbound customer calls regarding billing, services, troubleshooting, and account changes.

• Explained policies, charges, and service options while resolving customer concerns.

• Documented account updates accurately within CRM systems.

• Provided professional support while meeting service quality and productivity goals.

Education

Lincoln College

Associate of Applied Science (AAS) – 2015

Thornwood High School

High School Diploma – 2013

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