Customer Experience & Administrative Operations Coordinator

JASON STINE

Administrative Assistant MBA

Harrisburg Metro Area • 717-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented administrative professional with experience managing schedules, coordinating office operations, maintaining accurate records, and supporting onboarding and employee documentation. Skilled in streamlining workflows and improving efficiency, including a 50% improvement to an application process and a 91% Quality Assurance score while supporting high-volume, deadline-driven operations. Known for reliability, strong organization, and clear communication across teams.

CORE SKILLS

• Office Management

• Data Entry & File Organization

• Administrative Support

• Correspondence & Communication

• Scheduling & Calendar Management

• Google Workspace

• Records & Document Management

• Microsoft Outlook, Word, Excel, PowerPoint

PROFESSIONAL EXPERIENCE

Administrative Supervisor December 2022 – Present

Career Pathways Remote

• Supervise a team of 5, coordinating daily workflows, schedules, and administrative priorities to keep operations running smoothly.

• Manage employee records, onboarding paperwork, and internal documentation, keeping files accurate, organized, and audit-ready.

• Streamlined the application intake process, improving efficiency by 50% by simplifying requirements and removing unnecessary steps.

• Draft operational reports and track performance metrics to support accurate, timely decision-making.

• Maintain a 91% Quality Assurance score through consistent attention to detail and accuracy in documentation.

New Car Sales Consultant July 2021 – November 2022

Shively Motors Chambersburg, PA

• Prepared and organized customer documentation and financing paperwork, ensuring accuracy and timely processing.

• Maintained detailed customer records within dealership systems to support efficient scheduling and follow-up.

• Coordinated with sales, finance, and management staff to manage customer information and calendars during high-volume periods.

• Managed ongoing customer correspondence, ensuring accurate records and a smooth, well-documented process from start to finish.

Administrative Assistant May 2011 – March 2015

Buck Stine Plumbing & Heating Chambersburg, PA

• Supported daily office operations, including phone and customer correspondence, filing, and document preparation.

• Scheduled 10–20 service appointments daily, coordinating technician calendars to maximize efficiency.

• Processed invoices and maintained accurate, up-to-date customer records.

• Coordinated communication between customers, technicians, and office staff, reducing late appointments by 10%.

• Organized filing systems and administrative records to improve accessibility and daily office efficiency.

EDUCATION

Master of Business Administration (MBA)

Shippensburg University of Pennsylvania

Bachelor of Science, Criminal Justice

Shippensburg University of Pennsylvania

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