Data Entry Specialist - Unemployment Examiner

Morenike T. Fisher

Detroit, MI **************@*****.*** 616-***-****

Target: Data Entry Specialist

Skills and Capabilities

Communication Problem Solving Policy Management Customer Service Troubleshooting Policy Management Confidentiality Detailed Tasks Eligibility Determination Case Records Data Entry

Software: MS Office Midas Herman Outlook Teams Zoom

Relevant Employment

Unemployment Insurance Examiner 10, State of Michigan, Grand Rapids, MI 10/2006 – 02/2019

Under the Department of Labor and Economic Growth, Adjudicated claims including all aspects of the Michigan Employment Security Act determinations concerning disqualifications/eligibility, filed claims, completed charges/credits, trigger reports, file maintained claim balances, accounting and customer service and balanced.

Interviewed claimants, employers, and or other interested parties to determine eligibility for unemployment benefits and/or resolved unemployment claim issues.

Assisted applicants with completing online forms to receive Unemployment Insurance of payments.

Traveled to various office locations to assist with staffing coverage.

Processed new, additional, reopened, and continued unemployment claims as well as appeals and protests.

Made and issued monetary and non-monetary determinations and reconsiderations, and restitutions.

Maintained restitution accounts and performed collection activities.

Applied monetary and non-monetary decisions based on Office of Appeals, Board Review, or court rulings.

Performed re-determinations of charge function on selected separations.

Issued credit adjustments and made changes to employer accounts.

Attended hearings as a witness on behalf of the Unemployment Insurance Agency.

Investigated labor disputes, school denial periods, and other non-monetary issues involving multiple claimants.

Provided information to public regarding unemployment insurance rules, regulations, procedures, forms, and appropriate information needed to complete the filing process.

Human Resources Assistant

Kawasaki Motors Corporation Grand Rapids MI 8/2005-9/2006

Processed verified and maintained personnel related documentation, including staffing, recruitment,

training, grievances, performance evaluations, classifications, and employee leaves of absence.

Recorded data for each employee, including such information as addresses, weekly earnings, absences,

amount of sales or production, supervisory reports on performance, and dates of and reasons for

terminations.

Explained company personnel policies, benefits, and procedures to employees or job applicants.

Provideed assistance in administering employee benefit programs and worker's compensation plans.

Education

Associate in Arts - Liberal Arts, Ferris State University, Big Rapids, MI. Graduated 5/2005

Associate in Applied Science - Civil Engineering Technology, Ferris State University, Big Rapids, MI. Graduated. 5/2005

122 Credit hours towards B.S. Degree in Construction Management

Minor in Technical Writing

Professional Organizations and Honors

Steward for Health & Human Services Support (SEIU HSS 517M)

Member of Social Committee and Selected as Mock Manager by peers to attend Management Seminar

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