End-User Support Specialist (IT)/programmer/ERP ABAP programmer/EDI

JEFFERY W. BURKS, MBA

**** * ***** **, ******** Apt 209, VA 23220 479-***-**** *****************@*****.***

linkedin.com/in/jeff-burks-04a8bb

PROFESSIONAL SUMMARY

IT professional with 30+ years of experience spanning enterprise desktop support, network and server administration, and system integration. Hands-on background supervising a mixed Windows/Mac desktop environment of 70+ workstations, managing Active Directory user accounts, and building and securing a corporate data center. Experienced supporting Microsoft SharePoint for cross-team document sharing on large projects and providing backup administration for Microsoft Teams during enterprise-wide rollout. Known for clear, patient customer service, strong troubleshooting instincts, and reliable follow-through on end-user requests in fast-moving environments.

CORE SKILLS

●Desktop, Peripheral & A/V Support — Windows and macOS environments

●Active Directory — user account creation, management, and troubleshooting

●Microsoft SharePoint — site/document management for cross-functional project teams

●Microsoft Teams — meeting, channel, and membership support (backup administrator)

●Network & Server Administration — Windows and Linux server environments

●Hardware/Software Troubleshooting — Level 1/2 issue resolution in enterprise settings

●IT Security Best Practices & Data Center Build-Out

●Asset Tracking, Inventory, and Technology Lifecycle Planning

●IT Documentation & End-User Training

●Customer Service, Incident Resolution & Cross-Team Collaboration

PROFESSIONAL EXPERIENCE

OBA Technician (EDI & Data Transmission) — Bank of America (via Apex Systems), Richmond, VA Jul 2025 – Oct 2025

●Supported high-volume data workflows, ensuring secure and compliant transmission of financial data for internal stakeholders.

●Managed secure file-transfer communications, including migration from legacy systems to modern protocols.

●Partnered with internal teams to troubleshoot integration issues and stabilize systems under regulatory requirements.

Application Solution Architect — eCommerce & EDI — ABB (formerly Baldor Electric), Fort Smith, AR Aug 2021 – Oct 2024

●Managed and optimized enterprise integration platforms, ensuring secure and reliable partner transactions.

●Maintained Linux-based servers, improving system uptime and performance through proactive monitoring and patching.

●Developed workflow enhancements that reduced manual intervention in order-to-cash processes by 30%.

Technical Integration Specialist — ABB, Fort Smith, AR Apr 2018 – Aug 2021

●Used Microsoft SharePoint to organize and share documentation across cross-functional project teams on large-scale system integrations.

●Served as backup administrator for Microsoft Teams during the company's 2020 enterprise rollout, supporting channel setup and user onboarding alongside primary EDI duties.

●Supported daily operations across North American business units, coordinating with partners and internal teams to resolve issues, cutting transmission errors by 25%.

Cross Services Workflow/EDI Analyst — ABB, Fort Smith, AR Oct 2017 – Apr 2018

●Established documentation standards and workflow processes, improving consistency across divisions.

●Earned Lean/Six Sigma White Belt, applying process improvement methods to IT support functions.

Business Applications Developer — HR & SD Modules — Baldor/ABB, Fort Smith, AR Nov 2011 – Oct 2017

●Supported end users through an HR system merger, consolidating payroll and personnel records.

●Set up handheld scanners and shipping software (UPS Worldship) for district offices and warehouses, providing hands-on hardware deployment and training.

I.T. Manager — Consolidated Printing, Van Buren, AR May 2004 – Jun 2011

●Provided desktop, hardware, and software support for a mixed environment of 70+ Windows PCs and 25 Macs, resolving day-to-day end-user issues.

●Managed Active Directory user accounts and permissions, and enforced enterprise security policies across the network.

●Designed and built a new data center on a $250K budget, upgrading legacy equipment to business-class infrastructure.

●Supervised an IT team of 11 (programmers and operations staff), overseeing daily support, budgeting, and strategic technology planning.

●Coordinated the company's shipping technology operations (USPS/FedEx/UPS), supporting 500K+ shipments annually.

EARLIER CAREER

Data Processing Manager, Lloyd Schuh Company, Little Rock, AR (1996 – 1998)

Programmer/Analyst, Tyson Foods, Springdale, AR (1998 – 1999)

Programmer/Analyst, Willis Shaw Express, Elm Springs, AR (1999 – 2000)

I.T. Developer, Gates Rubber Company, Siloam Springs, AR (2000 – 2001)

Programmer, Loislaw, Van Buren, AR (2001 – 2003)

Systems Analyst, University of Arkansas for Medical Sciences, Little Rock, AR (1994 – 1996)

EDUCATION

M.B.A., University of Arkansas – Little Rock

B.S. Computer Science, University of Arkansas – Fayetteville

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