Sales Manager

SIRENA DELGADO

******.*******@*****.*** 210-***-**** San Antonio, TX 78223

Summary

Results-driven professional with 10+ years of experience in operations, customer relations, sales coordination, and service management within a fast-paced hospitality environment. Skilled in coordinating daily activities, managing client requirements, maintaining accurate documentation, supporting cross-functional teams, and resolving challenges efficiently. Experienced in planning, scheduling, communication, and process coordination with a strong ability to manage multiple priorities and deliver successful outcomes. Seeking to leverage strong organizational and operational skills in a customer-focused sales, operations, or logistics supports role. Skills

• Customer Relationship Management

• Hotel Management Systems

• Service & Operations Coordination

• Scheduling & Planning

• Documentation & Record Management

• Administrative Support

• Cross-Functional Collaboration

Technical Skills

• CRM Systems

• Microsoft Office Suite (Word, Excel, Outlook)

• Problem Solving

• Time Management

Experience

Intercontinental San Antonio Riverwalk

Group Sales Manager: 07/2024 - 04/2026

• Managed corporate, entertainment, and group accounts by developing client relationships and securing new business opportunities.

• Generated proposals, negotiated rates, and coordinated contracts, meeting space, and hotel services to support revenue goals.

• Managed client inquiries, follow-ups, and event details while ensuring accurate communication of requirements across departments.

• Coordinated with operations teams to execute group programs, including schedules, room blocks, event orders, and client specifications.

• Conducted client meetings, site inspections, and presentations to identify needs and create customized solutions.

• Maintained client records, sales reports, forecasts, and account information to support business planning.

Hotel Valencia Riverwalk San Antonio

Express Meeting Manager

01/2022 - 05/2024

• Coordinate multiple client programs and operational details from initial request through completion.

• Manage event documentation including service orders, client requirements, schedules, diagrams, and billing information.

• Communicate with multiple departments to ensure resources, timelines, and customer expectations are met.

• Maintain accurate records, updates, and follow-up documentation.

• Coordinate group requirements including room blocks, schedules, and operational needs.

• Resolve issues quickly while maintaining service quality and operational efficiency.

• Support planning meetings and daily operational coordination Front Desk Agent & PBX Operator

07/2020 - 01/2022 & 01/2016 - 11/2018

• Supported front desk operations while following updated health, safety, and sanitation procedures during COVID-related changes.

• Managed high-volume customer requests and coordinated solutions across departments.

• Maintained accurate records, payments, and customer information.

• Supported daily operations in a fast-paced environment. Sales Coordinator

11/2018 - 04/2020

• Supported daily operations by managing customer requests, documentation, and internal communication.

• Maintained organized records and coordinated service requirements between clients and internal teams.

• Assisted leadership with administrative tasks and issue resolution Education

Brackenridge High School

High School Diploma

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