Customer Service

Michael Haddad

Houston, TX ***** +1-713-***-**** *****************@*****.***

Professional Summary

Results-driven professional with extensive experience in customer service, merchandising, patient transport, retail operations, and radio broadcasting. Recognized for delivering exceptional customer experiences, maintaining accurate inventory and product presentation, and providing safe, efficient patient care. Strong communicator with proven skills in teamwork, problem-solving, administrative support, and adapting quickly in fast-paced environments. Committed to professionalism, operational excellence, and exceeding customer and organizational expectations. Work Experience

Board Operator

KSEV Radio Houston, TX

May 2026 to Present

• Looking for full-time employment.

• Operated live radio broadcasts using audio consoles, satellite feeds, and broadcast automation systems.

• Screened listener calls and coordinated communication between hosts, guests, and callers during live programming.

• Scheduled commercials, station breaks, and program elements while ensuring FCC compliance and broadcast accuracy.

• Edited commercials, promotional content, and interviews while providing technical support to on-air talent for seamless broadcasts.

Stocker

Gordon's Houston, TX

October 2025 to April 2026

• Stocked shelves with merchandise, ensuring products were organized, rotated, and attractively displayed.

• Monitored inventory levels, restocked items promptly, and reported low-stock or damaged merchandise.

• Assisted customers by locating products, answering questions, and providing friendly, professional service.

• Maintained a clean, safe work environment by organizing stockrooms, removing empty boxes, and following company safety procedures.

• Reason for Leaving: Abrupt Hours Reduction

Patient Transporter

HCA Healthcare Patient Transporter Houston, TX

November 2024 to September 2025

• Safely transported patients while ensuring comfort, dignity, and safety.

• Communicated with patients and clinical staff to coordinate timely transports.

• Followed infection control and hospital safety procedures. Patient Transporter

Memorial Hermann Health System Houston, TX

July 2024 to August 2025

• Safely transported patients while ensuring comfort, dignity, and safety.

• Communicated with patients and clinical staff to coordinate timely transports.

• Followed infection control and hospital safety procedures. Front End Associate

Walmart Katy, TX

September 2019 to July 2024

• Assisted customers at self-checkout with transactions and merchandising.

• Resolved register issues while providing excellent customer service.

• Maintained an efficient, accurate, and positive checkout experience. Customer Service Representative

Thermo Fisher Scientific Houston, TX

February 2001 to March 2016

• Provided customer service and order support in a high-volume call center environment.

• Processed customer orders, returns, and account inquiries accurately and efficiently.

• Resolved customer issues and coordinated with sales and operations teams to ensure customer satisfaction.

• Maintained customer records and provided timely follow-up on orders and requests.

• Assisted customers with product information, pricing, and order status updates. Producer/Board Operator

KSEV Radio - KPRC Radio Houston, TX

February 1997 to January 2000

• Operated live and prerecorded talk radio broadcasts, ensuring seamless on-air programming.

• Managed broadcast consoles, audio systems, and satellite/network feeds.

• Scheduled commercials and program elements while maintaining FCC compliance.

• Supported hosts with call screening, audio production, and technical troubleshooting. Education

English (High school or equivalent)

Richwoods High School Peoria, IL

August 1981 to May 1985

Upper secondary education

Skills

Retail sales - Retail sales experience (3–5 years) Billing, Payments, Returns & Refunds High-Volume Retail Transactions Call Center Operations Results-driven customer service professional with extensive experience in customer support, call center operations, patient transport, retail operations, and live broadcast operations. Demonstrated expertise in professional communication, relationship building, problem solving, conflict resolution, and cross-functional team collaboration. Skilled in order processing, account support, documentation, inventory control, stock replenishment, merchandising, data accuracy, and record management. Experienced in coordinating patient transports, maintaining patient safety, infection control standards, and delivering compassionate service in fast-paced healthcare environments. Proficient in live broadcast operations, audio console operation, broadcast automation systems, commercial scheduling, FCC compliance, technical troubleshooting, audio production, and broadcast coordination. Recognized for strong organizational skills, multitasking, attention to detail, adaptability, reliability, time management, and the ability to consistently deliver accurate, efficient, and high-quality service while exceeding customer, patient, and operational expectations. Moving In-person customer service Account management Teamwork Map reading Shipping documentation High school experience Conflict management Stress management Inventory Management & Loss Prevention Professional ethics HIPAA compliance Team Collaboration & Customer-First Mindset Technical Proficiency Microsoft Word merchandising

- Merchandising experience (3–5 years) Technical & Systems Proficiency POS Systems & Cash Register Operations Professional Phone & Customer Etiquette Administrative experience Product presentation Microsoft Outlook Computer operation Dispatching Office management Upselling, Cross-Selling & Product Recommendations Quality control Customer records maintenance Client interaction via phone calls Clerical experience Time Management & Multitasking Customer Inquiry & Complaint Resolution Quality data entry Customer issue escalation Call center agent experience Cash Handling, Payment Processing & Reconciliation Organizational skills Sales Support & Inside Sales Typing Driving Multi-line phone systems Ability to follow instructions Phone communication Clean workspace maintenance Accuracy, Documentation & Attention to Detail Order Entry, Order Processing & Fulfillment Cross-functional collaboration Proofreading Disinfecting surfaces HIPAA Patience Research Pickup truck operation De-escalation & Conflict Management Sales Phone call management CRM Software Desktop applications Customer support experience within government industry Retail Compliance & Store Procedures Productivity software Clear verbal communication Customer Support (Phone, Email, Live Chat) Phone etiquette Meeting Performance Metrics (AHT, QA, Sales Goals) High-Volume Inbound Call Handling Microsoft Excel Retail math Documentation tools Customer data entry Merchandising, Product Placement

& Stocking Task prioritization Customer complaint resolution Empathy Attention to detail Customer support Customer communication Delivery driver experience Conflict resolution in crisis intervention Customer service management Customer service Languages

English

Awards

Safety Champion Memorial Hermann

January 2025

Demonstrating Escalation and Questioning Attitude for Patient Safety Houston Fire Department Neighborhood Hero

January 2002

My experience as a volunteer Non-Firefighter/Non-EMT with the Houston Fire Departments Citizen Fire Academy gave a opportunity to help. I also played a role in public relations efforts for the fire department, promoting community engagement through activities such as tours and outreach events. These initiatives aimed to foster greater understanding and support for the department's work within the community. During my time volunteering, I encountered situations where compassion was crucial, particularly when interacting with family members affected by emergencies.

KPRC KSEV RADIO

November 1998

Employee of the Year

Certifications and Licenses

Driver's License

First Aid Certification

BLS Certification

AED Certification

January 2026

Heartsaver Certification

Groups

Houston Fire Department

February 2000 to September 2019

Volunteer

My experience as a volunteer Non-Firefighter/Non-EMT with the Houston Fire Departments Citizen Fire Academy gave a opportunity to help. I also played a role in public relations efforts for the fire department, promoting community engagement through activities such as tours and outreach events. These initiatives aimed to foster greater understanding and support for the department's work within the community. During my time volunteering, I encountered situations where compassion was crucial, particularly when interacting with family members affected by emergencies.

Additional Information

Authorized to work in the US for any employer

• T.W.I.C CARD

• Basic Life Support Certified

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