Constituent Services & Case Management Specialist

Jenna Goodling

**** ************ ***. **********, ** 17109

Phone: 717-***-**** (Cell)

Objective

To obtain a position that fully utilizes my skills as well as enables me to be an asset to the Representatives as well as to the Caucus.

Experience:

2016-Present Pennsylvania House of Representatives Constituent Services Specialist

Responsibilities:

• Required to possess a higher level of organizational skills and perform multiple tasks of increased complexity.

• Oversees the processing of state agency applications for Members' constituents and employees while working independently and managing time effectively.

• Reviews and verifies form information prior to delivering applications to appropriate state agencies for final processing.

• Retains accurate computer tracking log of all work received (name of applicant, address, telephone #, type of request and output desired, times received, and times delivered, returned completed or rejected)

• Explains detailed overview of forms and procedures required to obtain state agency documents to Members, constituents, and Caucus staff.

• Stays current with changes and updates in state agency forms, procedures and regulations.

• Performs clerical duties as needed, such as typing, faxing, filing, and photocopying.

• Researches state agency problems as requested by Members/staff (or constituents)

• Addresses complaints, informally resolves problems when possible and acts as the first line in grievance resolution.

• Trains and orients new employees as well as new District Office staff.

• Acting Supervisor

2013-2016

Stay at Home Mom

2009-2013 AXA Equitable/AXA Network, PA

Case Manager/Annuity New Business

Responsibilities:

• Regulations for Applications.

• Reviewing Case Specific Information, such as case status or updates.

• Worked in Excel data entering tracking numbers.

• Worked within the annuity team to complete additional responsibilities. 2007-2009 AXA Equitable/AXA Network, PA

Experience Hire Unit.

Responsibilities:

• Distributing appropriate paperwork to Dealer/ Brokers Data entered pending policies.

• Faxed necessary paperwork.

• Updated existing policy information.

• Reached out to Dealers/Brokers for policy accuracy.

• Tracked data for Letter of Interests.

• Communicated with agents on a regular basis for case status information. 2006-2007 Magic Years Daycare, PA

Head Toddler Teacher

Responsibilities

• Plan weekly activities

• Coordinate care throughout facility with other teachers Record communication logs daily for parents.

References (Information Available upon Request)

Education

Harrisburg Area Community College- Attended from 2003-2005 Central Dauphin High School- Graduated 2003

Skills

Efficient with Computers, Access, Excel, Word, Power Point, Telephone Operator

Works well Individually or on a team.

Outstanding Communication Skills

Conscience worker

Quick Learner

Capable of multitasking.

Works well under pressure.

Good Organization Skills.

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