Billing & Collections Customer Service Specialist
Resume:
SAQUANIA L. WILLIAMS
Forney, TX • 469-***-**** • ************@*****.***
PROFESSIONAL SUMMARY
Results-driven customer service and collections professional with extensive experience in billing support, account management, and financial collections. Proven track record of resolving complex billing issues, managing high-volume account portfolios, and delivering exceptional customer experiences. Recognized for strong problem-solving abilities, attention to detail, and the ability to perform effectively in fast-paced, deadline-driven environments.
PROFESSIONAL EXPERIENCE
State Farm – ECC Billing Specialist
Richardson, TX March 2023 – Present
●Manage high-volume inbound calls, addressing billing inquiries, policy changes, and account concerns.
●Clearly explain policy coverages and billing details to ensure customer understanding and satisfaction.
●Resolve complex billing discrepancies while adhering to company policies and compliance standards.
●Collaborate with agents and internal teams to deliver timely and accurate solutions.
TDIndustries – Credit Manager (Contract)
Dallas, TX January 2021 – February 2022
●Oversaw accounts receivable portfolios, ensuring timely collection of outstanding balances.
●Communicated with customers to verify payment status and secure payment commitments.
●Contributed to improved cash flow through effective collection strategies and follow-up.
●Generated and presented detailed collection reports to leadership.
Secure Collateral Management – Collections/Repossession Specialist
Dallas, TX February 2019 – July 2020
●Conducted investigative research to locate collateral using tools such as TLO, LexisNexis, and Clear.
●Coordinated with field agents, financial institutions, and clients to support repossession efforts.
●Analyzed data from multiple sources, including court records, to assist in asset recovery.
●Maintained accurate documentation and case tracking.
LoanMe – Collections Specialist (60–90 Day Accounts)
Irving, TX February 2016 – July 2017
●Managed delinquent accounts and reduced losses through consistent follow-up and negotiation.
●Established payment arrangements tailored to customer situations.
●Monitored account activity to ensure timely resolution and compliance.
ACE Cash Express – Collections Specialist (1–30 Day Accounts)
Irving, TX May 2013 – February 2016
●Contacted customers regarding past-due accounts and secured payment commitments.
●Assisted in loan reinstatements and evaluated eligibility for continued services.
●Maintained accurate account records and documentation.
KEY SKILLS
●Customer Service & Client Relations
●Billing Support & Policy Interpretation
●Collections & Accounts Receivable Management
●Conflict Resolution & Negotiation
●Account Portfolio Oversight
●Investigative Research Tools (TLO, LexisNexis, Clear, Melissa Data)
●Strong Communication & Problem-Solving Skills
●Time Management & Multitasking
EDUCATION
Everest College, Arlington, TX
Associate Degree in Criminal Justice
A. Maceo Smith High School, Dallas, TX
High School Diploma
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