Front Desk Reception & Operations Assistant

Answered and directed incoming calls to appropriate staff members, ensuring

prompt and professional communication.

Managed messages for personnel, monitored general office email, and ensured timely forwarding to the appropriate recipient.

Delivered excellent customer service with a professional demeanor while balancing multiple priorities in a fast-paced environment.

Maintained and updated the closing calendar board, supporting smooth scheduling and workflow.

Streamlined administrative workflows by implementing tracking systems that improved efficiency and reduced errors.

Provided front-line administrative support including phone coverage, email correspondence, and customer service.

Assisted with onboarding and training of new employees, ensuring compliance with company procedures and policies.

Coordinated schedules and documentation with managers and team leads, supporting 20+ interviews and meetings per week while ensuring compliance with company policies.

Handled high- volume communication via phone and email, averaging 50+ daily inquiries, while providing accurate information and streamlining workflow efficiency.

Managed and updated databases using ATS/CRM, Microsoft Office, and Google Suite, maintaining 50+ employee and client records with 98% accuracy. Provided first-point-of-contact support by managing inquiries via phone, email, and in person, ensuring accurate information delivery and prompt issue resolution, resulting in a 10% improvement in satisfaction scores. Maintained a professional reception area and organized front-desk operations while managing a high volume of daily interactions. Cultivated strong relationships with clients and stakeholders through consistent follow-up and proactive communication, contributing to a 20% increase in repeat engagement.

Receptionist

Operations Assistant

Sales Recruiter

Sales Associate

Apple Roofing · 2025

Office Hub · 2024 - 2025

Prestige Maintenance USA · 2022 - 2023

Apple · 2020 - 2021

Sarah Arshad

Customer Service Representative

Dedicated and personable Customer Service Representative with a strong commitment to delivering exceptional client experiences. Skilled in handling inquiries, resolving issues efficiently, and maintaining a positive and professional demeanor in all interactions. Demonstrates strong communication, problem-solving, and multitasking abilities, with a focus on building customer loyalty and supporting team success in a fast-paced environment. EXPERIENCE

Bachelor of Science

(Global Business)

The University of Texas at

Dallas - 2021

EDUCATION

Sales Support

Customer Service

Team Collaboration

Professional Phone & Email Etiquette

Product Knowledge

Active Listener

Communication & Correspondence

Calendar & Email Management

Candidate Communicate & Follow- Up

Internal Communication & Team Support

Multi-Tasking in Fast-Paced Environments

Conflict Resolution & Complaint Handling

Time Management & Deadline Tracking

Confidentiality & Ethics

SKILLS

214-***-**** · ***************@*****.*** · Dallas, TX TECHNICAL

Microsoft Office (Word, Excel,

Outlook, Sharepoint)

Google Suite

Microsoft Teams

CRM Systems (Salesforce)

Applicant Tracking Systems (ATS

Google Suite

Trello

Oracle

OneDrive

Fluent English and Hindi

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