Operations & Logistics Professional (Bilingual)

RONAL SALAZAR JIMENEZ

Fort Worth, TX 863-***-**** ****************@*****.*** linkedin.com/in/ronalsalazar

PROFESSIONAL SUMMARY

Bilingual (English/Spanish) Operations and Logistics Professional with 7+ years of experience in transportation, customer service, and delivery operations. Strong background in route planning, problem solving, and customer support. Currently building technical skills in Linux and cybersecurity while seeking remote opportunities.

CORE SKILLS

Operations Customer Service Logistics Route Planning Time Management Problem Solving Microsoft Office Google Workspace CRM Software Bilingual English/Spanish Adaptability

PROFESSIONAL EXPERIENCE

City Carrier Assistant (CCA)

United States Postal Service (USPS) - Tampa, FL 02/2023 - 02/2025 Full-Time

Delivered residential and commercial mail while consistently meeting daily delivery deadlines in a fast-paced environment.

Planned efficient delivery routes, maintained accurate delivery records, and followed USPS operational and safety procedures.

Provided professional customer service by assisting customers and resolving delivery-related concerns.

Driver Partner

Uber – San Juan, Puerto Rico February 2025 – Present

Provided safe and reliable transportation while maintaining high customer satisfaction.

Managed scheduling and daily operations independently, optimized travel routes using GPS navigation to improve efficiency and reduce travel time.

Delivered bilingual customer service (English/Spanish) to a diverse customer base.

Taxi Driver/Tour Guide

Self-employed – San Juan, Puerto Rico December 2018 – January 2023

Provided transportation and tour services to local and international visitors.

Managed daily scheduling, payments, and customer interactions independently.

Built long-term customer relationships through professional and personalized service.

TECHNICAL SKILLS

Windows 11 Linux (Basic) Linux Command Line Microsoft Office Google Workspace VirtualBox

EDUCATION

Associate of Business Administration

Inter American University of Puerto Rico Metropolitan Campus San Juan, Puerto Rico

Graduated: 2020

CERTIFICATIONS

CompTIA Security+ (In Progress)

Languages

Spanish (Native) English (Professional Working Proficiency)

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