Remote Customer Service Specialist

C U S T O M E R S E R V I C E S P E C I A L I S T

S H E N I T A M C M I L L A N

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Remote Customer Support

Professional Phone & Email

Communication

Process Adherence & Accuracy

Customer Follow-Up & Issue Resolution

High-Volume Call Handling

Scheduling & Data Entry

CRM / Database Navigation

Documentation & Record Maintenance

Management & Reliability

Independent Remote Work

Confidential Information Handling

Reliable and highly organized Customer Service Professional with proven experience delivering **consistent, professional, and positive customer experiences** in fast-paced, process-driven environments. Skilled in **accurate communication, follow-through, documentation, and remote customer support, with a strong work ethic and commitment to service quality. S K I L L S

Profile

E D U C A T I O N

Associate of Arts: Baking And

Pastry Arts

Dean's List all semesters

. 2021-2022

4.0 GPA

Boulder, CO •06/2022

AUGUSTE ESCOFFIER SCHOOL OF

CULINARY ARTS

Associate of Science: Massage

Therapy

Marietta, GA • 06/2005

HIGH-TECH INSTITUTE

E X P E R I E N C E

MAGRUDER EYE INSTITUTE — PATIENT SERVICE SPECIALIST MAY 2025 – PRESENT

* DELIVER CONSISTENT, PROFESSIONAL CUSTOMER SERVICE THROUGH PHONE AND ELECTRONIC COMMUNICATION.

* ACCURATELY COMMUNICATE INFORMATION TO CUSTOMERS WHILE ENSURING NEEDS ARE RESOLVED EFFICIENTLY.

* FOLLOW ESTABLISHED OPERATIONAL PROCEDURES FOR SCHEDULING AND DOCUMENTATION.

* HANDLE CUSTOMER CONCERNS WITH PROFESSIONALISM AND ESCALATE ISSUES APPROPRIATELY.

* MAINTAIN CONFIDENTIALITY AND ACCURACY WHEN MANAGING SENSITIVE CUSTOMER INFORMATION.

* COLLECT PAYMENTS AND ENSURE PROPER DOCUMENTATION OF TRANSACTIONS.

* DEMONSTRATE DEPENDABLE FOLLOW-THROUGH ON CUSTOMER REQUESTS AND SCHEDULED TASKS.

VISTA CLINICAL — CLIENT SERVICE REPRESENTATIVE

OCTOBER 2023 – DECEMBER 2024

* SUPPORTED CUSTOMERS THROUGH HIGH-VOLUME INBOUND CALLS WHILE MAINTAINING SERVICE QUALITY STANDARDS.

* PROVIDED CLEAR, ACCURATE INFORMATION TO PREVENT ERRORS AND ENSURE CUSTOMER SATISFACTION.

* FOLLOWED STANDARDIZED PROCESSES TO SUPPORT BILLING, VERIFICATION, AND DOCUMENTATION.

* MAINTAINED PROFESSIONALISM IN FAST-PACED, PERFORMANCE-DRIVEN ENVIRONMENTS.

* WORKED INDEPENDENTLY WHILE MEETING DAILY PRODUCTIVITY EXPECTATIONS. VH&M LLC — RECEPTIONIST

MARCH 2020 – OCTOBER 2023

* SERVED AS A PRIMARY POINT OF CONTACT FOR CUSTOMERS VIA PHONE AND EMAIL.

* RESPONDED TO INQUIRIES PROMPTLY AND PROFESSIONALLY.

* SCHEDULED APPOINTMENTS AND MAINTAINED ACCURATE RECORDS.

* PROVIDED CONSISTENT CUSTOMER SERVICE DURING HIGH-PRESSURE SITUATIONS. TEAM BOGGER TRUCKING LLC — OFFICE MANAGER

APRIL 2015 – AUGUST 2023

* ENSURED ACCURATE DOCUMENTATION AND CONSISTENT FOLLOW-UP ON ADMINISTRATIVE TASKS.

* MAINTAINED ORGANIZED RECORDS AND SUPPORTED INTERNAL OPERATIONS.

* COMMUNICATED PROFESSIONALLY WITH CLIENTS AND INTERNAL TEAMS. 407-***-****

Clermont Florida

***************@*****.***

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