Customer-Focused Operations and Shift Leadership

Madisyn Arntzen

**************@*****.*** +1-612-***-**** Prior Lake, MN 55372

WORK EXPERIENCE

Shift Leader

Caribou Coffee

•Foster genuine, lasting customer connections by creating a welcoming environment and modeling hospitality standards for the team.

10/2023 – Present

Prior Lake, MN

•Lead calm, solution-focused problem resolution by demonstrating professionalism, emotional maturity, and active listening.

•Manage and streamline daily, weekly, and monthly administrative tasks, ensuring accuracy and connecting operational work to overall business performance.

•Embrace continuous growth by approaching new responsibilities with curiosity, humility, and a commitment to developing both personal and team capabilities.

•Identify root causes of operational challenges and implement sustainable improvements rather than short-term fixes.

•Keep the store running smoothly. I handle the daily tasks like counting tills, checking inventory, doing paperwork, and making sure everything gets done on time. Oil Technician

Valvoline Instant Oil Change

•Performed oil changes, fluid checks, and routine vehicle maintenance following company and manufacturer standards.

05/2022 – 09/2023

Prior Lake, MN

•Provided friendly, knowledgeable customer service by explaining services, answering questions, and helping customers understand recommended maintenance.

•Completed service records and documentation quickly and accurately to support smooth shop operations.

•Collaborated with team members to keep workflow efficient during busy periods and ensure high-quality service.

Cashier

Marshalls

•Greeted customers and provided friendly, helpful service throughout their shopping experience.

08/2020 – 12/2020

Prior Lake, MN

•Operated the cash register accurately, processing purchases, returns, and exchanges efficiently.

•Handled cash, card, and digital payments while maintaining accuracy and preventing errors.

•Kept the checkout area clean, organized, and well-stocked with bags, receipts, and supplies.

•Assisted customers with questions about products, pricing, and store policies.

•Supported the sales floor by organizing merchandise, restocking items, and maintaining store appearance.

Art Teacher Assistant

Kidcreate Studio

•Assisted the lead instructor in teaching art lessons to children by helping demonstrate techniques, guiding students, and encouraging creativity. 12/2019 – 06/2020

Savage, MN

•Prepared classroom materials such as paints, brushes, clay, and project supplies to ensure smooth and organized lessons.

•Supported students one-on-one during activities, offering help, positive feedback, and age-appropriate instruction.

•Maintained a safe, clean, and welcoming classroom environment by supervising students and following studio safety guidelines.

•Helped set up and clean up before and after classes, including organizing supplies and sanitizing work areas.

•Communicated with parents and caregivers during drop-off and pick-up, providing friendly updates about student participation and projects. EDUCATION

High school diploma

Prior Lake High School

08/2018 – 05/2022

Prior Lake, MN

SKILLS

Customer interactions

Customer relations

Inventory management

Product restocking

Organizational Skills

Communications

POS systems

Problem resolution

Administrative tasks

Cash handling

Google Docs

Cashiering

ADDITIONAL INFORMATION

Authorized to work in the US for any employer

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