Remote Customer Service & Payment Processing

Customer Support

Document Processing

Inbound Calls

Outbound Calls

Remote Customer Service

Call Center Operations

Inbound Calls

Payment Processing

+1-469-***-**** ·***********@*****.*** · Dallas, Tx 75227 Customer Service Representative with 5+ years of experience providing exceptional support in call center, retail, and property management environments. Skilled in handling high-volume inbound calls, resolving customer concerns, processing payments, and maintaining accurate documentation. Proficient with Microsoft Office, Google Workspace, CRM systems, and data entry. Seeking a remote customer service position where I can provide outstanding support while contributing to company success.

Bath and Body Works, Dallas, Tx

Johnson Renovations

Retail Customer Service Associate

Customer Service Associate

MCI MassMarkets, (Remote)

H. Grady Spruce High School

Customer Service Representive

Diploma Received - 2022

Provided remote customer support via phone and digital platforms while maintaining quality and productivity standards.

Entered, verified, and updated customer records with a high level of accuracy. Navigated multiple computer systems simultaneously to resolve customer concerns efficiently. Handled 80–100+ inbound customer calls daily while maintaining professionalism and empathy. Jun. 2024 - Jan. 2026

Mar. 2022 - Jan. 2024

Jan. 2020 - Feb 2022

CUSTOMER SERVICE REPRESENTATIVE

Chasity Johnson

PROFESSIONAL EXPERIENCE

EDUCATION

SKILLS

Delivered personalized customer service by recommending products based on customer needs. Processed transactions accurately while maintaining speed and accuracy. Assisted with merchandising, inventory replenishment, and visual displays. Helped exceed daily sales goals through upselling and customer engagement. Multitasked efficiently during high-volume periods while maintaining professionalism and service quality. Managed daily front office operations by answering incoming phone calls, responding to emails, and directing customer inquiries.

Scheduled appointments, coordinated project timelines, and maintained calendars for contractors and office staff. Prepared, organized, and maintained digital and physical customer files, contracts, invoices, and project documentation. Data Entry

Mutli-line Phone systems

Self-motivated

Independent

Microsoft Teams

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook)

40 WPM ( Typing)

Data Entry

CRM Systems

Email Mangement

Conflict Resolution

Active Listening

Problem Solving

Multitasking

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