Executive Operations & Administrative Project Coordinator
Resume:
August ****- Present
August 2022 - September 2023
February 2021 - March 2022
CHELSIE MAST
Cleveland, OH 330-***-**** *******@*****.*** LinkedIn: linkedin.com/in/chelsiemast EXECUTIVE ASSISTANT EXECUTIVE OPERATIONS PROJECT COORDINATION Executive administrative professional with 10+ years of experience supporting executives, financial professionals, and business leaders across executive operations, wealth management, and retail leadership. Experienced managing executive calendars, coordinating meetings and travel, preparing executive communications and presentations, tracking projects, and maintaining highly confidential information. Recognized for anticipating leadership needs, improving operational efficiency, and managing multiple priorities with exceptional attention to detail in fast-paced environments.
CORE COMPETENCIES
• Executive Support • Project Coordination • Confidential Information
• Executive Calendar Management Travel Coordination Management
• Remote Executive Support Expense Management • Vendor Management
• Microsoft Office Suite Meeting Planning • Process Improvement
• Outlook Presentation Development • Research & Analysis
• PowerPoint Event Planning • Team Coordination
• Excel Cross-functional Collaboration • Executive Correspondence
• SharePoint • Operations Management • Onboarding & Training
• Executive Communications • Relationship Management PROFESSIONAL EXPERIENCE
Assistant Store Manager - Dollar Tree
Lead daily operations while supervising teams of up to four associates in a fast-paced retail environment. Coordinate staffing priorities, workflow, inventory, and customer service to meet operational goals. Manage cash reconciliation, deposits, and operational compliance with company policies. Train, onboard, and mentor new employees while ensuring consistent execution of company standards. Resolve customer concerns professionally while balancing competing operational priorities. Cashier - Dollar Tree
Operated the cash register and accurately processed customer purchases, returns, and exchanges. Provided friendly customer service by greeting customers and answering questions. Stocked shelves and replenished merchandise throughout the store. Kept the checkout area and sales floor clean, organized, and safe. Assisted with inventory tasks, including unloading trucks and organizing products in the stockroom. Senior Business Coordinator - Cleveland Wealth
Partnered with financial advisors and leadership to coordinate executive calendars, client meetings, and operational priorities.
Scheduled and prepared recurring review meetings for more than 200 client families while managing multiple competing deadlines.
Prepared financial documentation, client correspondence, reports, and meeting materials with exceptional accuracy.
Managed confidential financial records, onboarding documentation, beneficiary information, and compliance requirements.
Coordinated client onboarding and maintained relationships with Charles Schwab, TD Ameritrade, and other custodians.
Organized financial planning analyses into polished client presentations and executive-ready deliverables. Operations Specialist - Repair Authority
Supported executive leadership with operational initiatives, research, and business expansion projects. Managed vendor relationships, billing, purchasing, and account administration.
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October 2012 - April 2020
Developed reporting and KPI tracking tools to improve operational visibility. Coordinated warehouse operations, inventory management, and logistics. Implemented process improvements that increased operational efficiency. Senior Executive Assistant - Bridgeway Search Group Managed complex executive calendars, meeting schedules, travel arrangements, and executive correspondence.
Prepared executive presentations, reports, meeting agendas, business documentation, and leadership communications.
Managed confidential personnel, financial, and contractual information with professionalism and discretion. Coordinated onboarding, offboarding, benefits administration, compliance documentation, and employee records.
Planned company meetings, employee events, training sessions, and team-building activities. Cultivated and maintained professional relationships with high-level corporate clients and executive candidates, serving as the primary point of contact for complex inquiries. Streamlined document management protocols by auditing legacy files, resulting in improved retrieval speeds and enhanced data security for sensitive client records. Facilitated seamless communication between the executive team and external stakeholders by drafting tailored correspondence and strategic briefing materials. Optimized internal team coordination by implementing standardized project tracking methods that ensured consistent follow-through on high-priority search initiatives. EDUCATION
Bachelor of Science, Healthcare Services & Psychology Kent State University
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