Remote Live Chat Customer Support Specialist

NAIARA DA PAZ

Remote Live Chat Support Agent Customer Support

Specialist

Professional Summary

Dedicated customer support professional with excellent communication, problem-solving, and negotiation skills. Experienced in assisting customers, resolving account issues, scheduling appointments, and communicating with service providers to obtain better pricing and effective solutions. Able to work independently in remote environments while delivering outstanding customer experiences through live chat, email, and online support.

Core Skills

• Live Chat Support • Customer Service • Account Resolution • Negotiation • Problem Solving • CRM Systems • Google Workspace • Microsoft Office • Data Entry • Time Management • Remote Collaboration

Professional Experience

Housekeeper – New Jersey, USA

Delivered reliable, detail-oriented service while building strong customer relationships and managing responsibilities independently.

Volunteer Experience

Assisted community members by scheduling appointments with the Motor Vehicle Commission (MVC). Helped resolve issues involving utility, internet, and other service accounts. Contacted providers to negotiate lower monthly rates, explain billing concerns, and identify cost-saving solutions.

Education

High School Diploma – Brazil

Registered Behavior Technician (RBT) – 40-Hour Training Languages

Portuguese – Native

English – Professional Working Proficiency

Spanish – Advanced

Contact this candidate