Executive Administrative Assistant and Operations Support

SONIA MAY

EXECUTIVE ADMINISTRATIVE ASSISTANT

972-***-**** *************@*****.*** Plano, TX, USA CAREER SUMMARY

Executive Administrative Assistant accustomed to supporting high-level executives while managing a department of associates · Excellent communication skills with all personality types and positions · Ability to work with minimum supervision and use personal initiative to complete tasks and responsibilities · Determined and professional, with the ability to work alone as well as a team environment · High level of confidentiality and discretion; able to interface with all levels of management, clientele and fellow associates · Technical skills include Microsoft Office, QuickBooks, Internet research, various CRM systems, SAP Concur, KPA VeraSuite, DealerSocket · Meticulously organized and proactive with projects.

EDUCATION AND CERTIFICATION

Bachelor of Arts Texas Tech University 2004

Certificate in Culinary Arts Collin Country Community College 2018 TECHNICAL SKILLS

SAP Concur CRMs Microsoft Office Spreadsheets CPR Certified Culinary Certification WORK EXPERIENCE

Executive Administrative Assistant Sewell Cadillac of Dallas 2021- Present

Provide high-level executive support to the General Manager, Group Vice President, Assistant General Manager, Directors, and Collision Center leadership for a luxury automotive dealership.

Serve as the primary liaison between customers, associates, management, and corporate offices, ensuring effective communication and issue resolution.

Direct and supervise Reception and Housekeeping teams, overseeing daily operations, staffing, and service standards.

Plan, coordinate, and manage company luncheons, employee recognition events, celebrations, and charitable initiatives, including budgeting and logistics.

Maintain organized dealership records and collaborate with the Finance Department to facilitate timely and accurate deal completion.

Coordinate domestic and international travel arrangements, including itineraries, accommodations, transportation, and scheduling for management and staff.

Prepare, review, and submit executive expense reports while ensuring adherence to company policies and deadlines.

Manage procurement of office supplies, equipment, beverages, and kitchen inventory; oversee office equipment maintenance and vendor relationships.

Partner with Information Technology teams to coordinate server maintenance, system updates, phone system administration, hardware deployment, and technical issue resolution.

Manage executive calendars, scheduling, and conference room reservations using Microsoft Office and Outlook to optimize operational efficiency.

Provide cross-functional support throughout the dealership, including vehicle deliveries, package distribution, and directing high-volume incoming calls.

Chair the dealership Safety Committee, leading safety initiatives, regulatory compliance efforts, and training programs for more than 300 employees.

Ensure compliance with workplace safety standards and company policies while promoting a culture of safety and accountability.

Recipient of the 110% Award in March 2021 and Joe Diggs Extra Mile Awar in November 2023. Personal Assistant Johnny Quinn, USA 2020- 2021

Provide comprehensive administrative support to supervisor, managing a variety of professional and personal tasks with discretion and confidentiality.

Manage and maintain company social media accounts, creating content and monitoring audience engagement to support brand awareness.

Serve as the primary point of contact for customers regarding insurance inquiries, delivering exceptional customer service and resolving issues efficiently.

Document, transcribe, and maintain detailed records of customer interactions and phone conversations within the CRM system.

Prepare reports, invoices, correspondence, and business documents while ensuring accuracy and timely completion.

Coordinate office operations, including ordering supplies, maintaining inventory, organizing files, and processing incoming and outgoing mail.

Answer and direct multi-line phone calls, assisting customers and routing inquiries to appropriate staff members.

Prepare packages, copy and distribute documents, and support daily administrative functions to ensure smooth office operations.

Attend company events, take photographs for marketing and social media purposes, and assist with event coordination and logistics.

Provide cross-functional support to team members, complete special projects, and run business- related errands as needed.

Medical Office Manager Jason A. Williams, M.D., P.A. 2012- 2020

Coordinated patient scheduling, surgical procedures, physician calendars, and hospital communications for a busy medical practice.

Managed billing support, collections documentation, account reconciliation, and administrative reporting.

Facilitated physician and staff credentialing processes, ensuring compliance with hospital and regulatory requirements.

Delivered exceptional patient service by addressing inquiries, resolving concerns, and maintaining effective communication.

Supported office operations through records management, inventory control, document preparation, and administrative assistance.

Scheduling and Credentialing Coordinator Reliance Anesthesia 2015- 2019

Coordinated patient scheduling, surgical procedures, physician calendars, and hospital communications for a busy medical practice.

Managed billing support, collections documentation, account reconciliation, and administrative reporting.

Facilitated physician and staff credentialing processes, ensuring compliance with hospital and regulatory requirements.

Delivered exceptional patient service by addressing inquiries, resolving concerns, and maintaining effective communication.

Supported office operations through records management, inventory control, document preparation, and administrative assistance.

Primrose of Spring Cypress Teacher/Cook 2011- 2012

Provided attentive and compassionate care for young children, ensuring a safe, supportive, and nurturing environment.

Supervised daily activities, promoting children's physical, emotional, and social development through age-appropriate interactions and guidance.

Prepared, cooked, and served nutritious meals and snacks in accordance with established dietary and food safety guidelines.

Ensured compliance with health, safety, and sanitation standards while maintaining a welcoming environment for children and staff.

Williams’s Household Stay-at-Home Mother 2008- 2011

Nurture and raise two children.

Manage all maintenance of the home.

Unit Coordinator Texas Tech Health Sciences Center 2003- 2008

Provided customer service and information assistance to patients, visitors, and volunteers within a large healthcare and educational environment.

Coordinated staff training programs, educational courses, and special events, managing scheduling, logistics, and participant communications.

Maintained records, performed data entry, managed calendars, and supported daily administrative operations.

Answered and directed incoming calls, handled inquiries, and provided administrative support to multiple departments.

Ensured efficient office operations through organization, documentation management, and cross- functional team support.

Managed bookkeeping functions and financial records for faculty and resident programs.

Coordinated scheduling and communications between faculty, residents, and hospital departments, ensuring seamless daily operations.

Certified Nurse’s Aide/CPR Instructor Presbyterian Hospital of Dallas 2000- 2004

Delivered compassionate patient care and support across multiple hospital units in a fast-paced healthcare setting.

Assisted clinical staff with patient needs while maintaining high standards of safety, confidentiality, and quality care.

Taught and certified hospital employees in Basic Life Support (BLS) and CPR, supporting organizational compliance and emergency preparedness initiatives.

Collaborated with multidisciplinary healthcare teams to provide exceptional patient care and operational support.

Part Time Assistant Braum’s Ice Cream and Dairy Store 1998- 2000

Provided friendly and efficient customer service in a high-volume retail and food service environment.

Prepared and cooked food according to established recipes, quality standards, and food safety guidelines.

Maintained store cleanliness and organization, including setup, stocking, and sanitation duties.

Assisted with daily operations, contributing to a positive customer experience and efficient team performance.

Demonstrated strong teamwork, multitasking, and communication skills in a fast-paced environment. PROFESSIONAL DEVELOPMENT

Dale Carnegie Sewell Automotive Companies 2023

Dale Carnegie – Graduate Assistant Sewell Automotive Companies 2025

Contact this candidate