Customer Service & Case Coordination Supervisor
Resume:
Monique Boston
Winston-Salem, NC *****
*************@*****.***
Professional Summary
Customer Service Representative who maintain a high level of professionalism, patience and efficiency to minimize customer's dissatisfaction and increase customer loyalty Authorized to work in the US for any employer
Work Experience
Case Coordinator Supervisor
CVS CAREMAK-Remote
August 2024 to Present
Help other agents with questions or concerns,
Making outcome calls and taking incoming calls if it is escalated Checking emails and sending mail out if needed
Dispatcher
Boston care transport llc-Winston-Salem, NC
October 2021 to Present
This is my personal business I dispatch semi trucks from one location to another, speaking to drivers and brokers about loads and keeping up with paperwork and eta for the loads that are being delivered Customer Care Professional (work From Home)
TotalMed ( temp)-El Paso, TX
February 2022 to January 2024
Answer calls create a chart for the nurse under correct insurance plan and get member to a nurse Front Desk Receptionist
Triad Kids Dental-Winston-Salem, NC
February 2021 to November 2023
Answer incoming calls and also made outgoing calls. Set up appointment, take payments, check insurance, call for reminder for surgery appointment and make follow up calls to check on patients, document and file paperwork. Check emails and reply back to them Front Desk Receptionist
Oak Forest Health and Rehabilitation-Winston-Salem, NC April 2021 to January 2022
Greet customers when they enter and leaving. Answer phone calls and forward to the correct location. Answer emails, Do some filing if needed. Take payments, check patients in and out if they need to go to the hospitals.
Patient Service Representative
Wake Forest Baptist Health-Winston-Salem, NC
January 2021 to January 2022
Take patients there meals, follow up with patients information Patient Representative
Hire Level-Winston-Salem, NC
March 2021 to November 2021
Doing an pre screening on patients before entering appointment at the office. Writing the information.. Keeping up Sanitation around the front area. Retail Part Time Manager
Lane Bryant-Winston-Salem, NC
March 2016 to October 2019
Retail associate/ assisted manager / Customer Services Representative Scrub wagon/ Algeria Shoe Shop - Winston-Salem, NC July 2013 to February 2016
Retail associate assisted manager- I help customers by finding a current size scrub they may like, I answer question best to my ability. Cash out customers and make sure they are leaving satisfy. Regular housekeeping clean when needed. Create the displays with fashion, do inventory when it comes in the store, open and close the store. Count the cash drawers, Make sure the store stays neat and clean Check with the head manager on what he/she has wants me to do for the day Customer Services Representative- Answer all calls when received to the call lines, using spreadsheets Microsoft words, knowing how to multi-task, make sure all customers are happy and feel good about they call that they have made. Ship off orders if needed, return purchased items if needed, have a positive attitude on the phone or off. And be very patience with customer also very loyal. Housekeeping/Med Tech/Resident Assistant
Brookdale Senior Living-Winston-Salem, NC
November 2016 to August 2019
Give out meds, help assist with showering, dining, etc Labor
AXCESS STAFFING-Winston-Salem, NC
October 2018 to November 2018
Line worker, packing shipment
Front Desk Receptionist
Heidi's Uniforms-Winston-Salem, NC
August 2015 to October 2018
Answer phone, doing mic soft words, Excel, file paper work, take payments, mailing and receiving mail.. much more
Asstant Teacher
Parkview Christian Church-Winston-Salem, NC
August 2015 to June 2018
Do arts and crafts with students, read and teach numbers, ABC how to spell their names, and etc. Sing songs and play games as a class. Change diapers n help learning how to use the potty. Dietary Aide
Arbor Acres-Winston-Salem, NC
September 2016 to April 2018
Greet guests and seat them at tables or in waiting areas. • Provide guests with menus. • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating's. • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. • Answer telephone calls and respond to inquiries or transfer calls. • Take and prepare to-go orders. • Issue receipts, refunds, credits, or change due to customers. • Assist customers by providing information and resolving their complaints. • Greet customers entering establishments. • Answer customers' questions, and provide information on procedures or policies. • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. • Stock shelves, and mark prices on shelves and items. • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. • Take food orders and relay orders to kitchens or serving counters so they can be filled. • Stock service stations with items such as ice, napkins, or straws. • Remove trays and stack dishes for return to kitchen after meals are finished. • Prepare food items, such as sandwiches, salads, soups, or beverages. • Carry food, silverware, or linen on trays or use carts to carry trays Call Center Representative/Customer Service
Amazon.com-Winston-Salem, NC
June 2015 to September 2017
Answering inbound calls, placing orders, taking payments, fixing problems with orders or accounts, canceling orders or accounts.
Medical Receptionist
Chiropractor Office-Greensboro, NC
March 2016 to August 2017
Check patients in and out, answer as many question as I could professionally. Answer the in call bounds and make appointment if necessary and make out calls to remind about appointment clean my front every everyday before closing. Taking payments, call to inform about appointment, reschedule appointment, take payments.
Medical Receptionist
HOMESTEAD HILLS RETIREMENT HOME-Salem, NC
October 2011 to June 2013
Customer Services Representative- Answer all calls when received to the call lines, using spreadsheets Microsoft words, knowing how to multi-task, make sure all customers are happy and feel good about they call that they have made. Ship off orders if needed, return purchased items if needed, have a positive attitude on the phone or off. And be very patience with customer also very loyal. Dietary Aide/ Host/ Cashier
Arbor Acres Retirement Home-Winston-Salem, NC
June 2009 to August 2011
Greet guests and seat them at tables or in waiting areas. • Provide guests with menus. • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating's. • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. • Answer telephone calls and respond to inquiries or transfer calls. • Take and prepare to-go orders. • Issue receipts, refunds, credits, or change due to customers. • Assist customers by providing information and resolving their complaints. • Greet customers entering establishments. • Answer customers' questions, and provide information on procedures or policies. • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. • Stock shelves, and mark prices on shelves and items. • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. • Take food orders and relay orders to kitchens or serving counters so they can be filled. • Stock service stations with items such as ice, napkins, or straws. • Remove trays and stack dishes for return to kitchen after meals are finished. • Prepare food items, such as sandwiches, salads, soups, or beverages. • Carry food, silverware, or linen on trays or use carts to carry trays Education
Forsyth Tech Winston-Salem, NC
January 2007 to December 2010
High School Diploma
Integrated Academy Winston-Salem, NC
June 2010 to June 2010
Upper secondary education
Skills
• Dependability
• Analysis skills
• Management
• Hospital experience
• Home care
• Oracle Transportation Management
• Customer relationship management
• Dispatch software communication
• Multi-line phone systems
• Workday
• Personal assistant experience
• Office management
• Hospitality
• Data collection
• DocuSign
• Patient monitoring
• Cooking
• Culinary experience
• Inside sales
• Experience in non-profits
• Logistics management
• Experience with individuals with mental health conditions
• Time management
• Resident's rights
• Grammar Experience
• Medical terminology
• Patient interaction
• Computer operation
• Fine dining experience
• Allscripts
• Patient care
• Open Dental
• Telemarketing
• Dentrix
• Call Center
• Medical Receptionist
• Child Care
• Teaching
• QuickBooks
• Data entry
• Teamwork
• EMR systems
• Attention to detail
• Physician offices (work setting)
• Laboratory experience
• Phone call management
• Dispatching
• High-risk population support
• Customer Care
• Dietary aide experience
• Conflict resolution
• SharePoint
• Medical scheduling
• Project management
• Communication skills
• 3PL
• Microsoft Words.Exel, PowerPoint
• Customer Support
• Order entry
• Presentation skills
• Microsoft Outlook
• Live chat
• Restaurant experience
• Driving
• Employee relations
• AS400
• Google Docs
• Windows
• EHR systems
• Continuous improvement
• Dental terminology
• Interpersonal skills
• Organizational skills
• Proofreading
• Classroom experience
• Workers' compensation law
• Customer service
• Administrative experience
• Problem-solving
• Human resources
• Transportation planning
• Dental office experience
• Insurance prior authorization
• Conflict management
• Phone communication
• Recruiting
• Medical documentation
• Guest services
• Weight loss
• Word processing
• Computer Skills (3 years)
• Google Suite
• Social media management
• Patient observation
• Experience with individuals from underserved communities
• Clerical experience
• Microsoft Dynamics GP
• Teacher Assistant
Certifications and Licenses
administrative assistant
June 2015 to Present
driver's license
February 2016 to September 2025
cpr
March 2018 to November 2019
pediatric cpr certified
March 2018 to October 2018
Food Handler Certification
ServSafe
communication skills
drivers license
teaching certificate
CPR Certification
Heartsaver Certification
First Aid Certification
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