Customer Support & Logistics Operations Specialist

India Edwards

San Antonio, TX • Relocating to the Dallas–Fort Worth Metroplex (August 2026)

954-***-**** • *****.*********@*****.***

Professional Summary

Customer-focused professional with 10+ years of experience in customer service, client support, dispatch coordination, logistics, administrative support, operations, phone, email, and live chat support. Known for reliability, productivity, and delivering exceptional customer experiences in fast-paced environments.

Professional Experience

Vehicle Operations Support Specialist

Cox Automotive Atlanta, GA (Remote)

June 2024 – June 2026

• Coordinated vehicle transportation, dispatch, and logistics operations.

• Provided phone and email support while resolving customer and carrier issues.

• Verified documentation and maintained accurate order records.

• Collaborated across departments to ensure timely service. Owner Operations & Customer Relations Manager

Window Bays LLC San Antonio, TX

September 2022 – June 2024

• Managed scheduling, customer communication, estimates, and daily operations.

• Built strong client relationships while resolving customer concerns. Customer Support Representative

Turo San Antonio, TX

August 2021 – September 2022

• Supported customers through phone, email, and live chat.

• Resolved account, reservation, and documentation issues efficiently. Restaurant Manager

New York Grilled Cheese Fort Lauderdale, FL

March 2019 – July 2021

• Oversaw daily operations, staffing, inventory, and customer satisfaction. Front Desk Receptionist

The Spine & Orthopedic Center Fort Lauderdale, FL May 2017 – February 2019

• Scheduled patients, verified insurance, answered multi-line phones, and maintained HIPAA compliance.

Professional Recognition

• Recognized for exceptional productivity and reliability.

• Frequently selected to work overtime and weekends to support business needs.

• Trusted to manage high-volume workloads while maintaining excellent customer service. Technical Skills

Salesforce • Zendesk • Microsoft Office • Outlook • Teams • Excel • Word • CRM • AS/400 • DHL • Dispatch • Logistics • Data Entry

Education

General Educational Development (GED)

Clark Community College, Vancouver, WA

Completed, 2009

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