Customer Service & Administrative Support Specialist

Haley Bridges

Pearland, TX *****

**************@*****.*** 832-***-****

Professional Summary

Customer service and administrative support professional with experience in healthcare support, education, retail, and delivery services. Skilled in high-volume communication, problem-solving, scheduling, documentation, and multitasking across multiple systems. Proven ability to deliver exceptional customer service while maintaining professionalism, organization, and strong client satisfaction in fast-paced environments.

Core Skills

Customer Service Administrative Support Call Handling Data Entry Microsoft Office Suite Scheduling Documentation Conflict Resolution Healthcare Support Multitasking Delivery Coordination Team Collaboration Problem-Solving Time Management

Professional Experience

Uber Eats – Delivery Driver

June 2022 – Present

Completed 131 deliveries while maintaining a 95% on-time rate and 100% customer satisfaction rating.

Managed delivery coordination, route planning, and customer communication in fast-paced environments.

Resolved customer concerns professionally while ensuring timely service.

Kids R Kids Learning Academy – Infant Teacher

Pearland, TX March 2024 – March 2026

Communicated daily with parents regarding student progress and classroom updates.

Maintained accurate records, reports, and documentation using Microsoft Office applications.

Managed multiple responsibilities while providing organized and customer-focused support.

Bridges of Life Foster Care – Foster Care Assistant (Volunteer)

Pearland, TX October 2018 – July 2024

Supported families and agencies through scheduling, communication, transportation coordination, and administrative assistance.

Maintained confidential records and reports using Microsoft Office tools.

Applied problem-solving and conflict resolution skills to support positive outcomes.

Macy’s – Retail Receiving Support Associate (Seasonal)

Pearland, TX October 2017 – June 2019

Assisted customers with order inquiries and inventory-related issues in a high-volume retail environment.

Processed shipments and maintained accurate inventory records using multiple systems.

Education

Fortis Institute – Houston, TX

Sterile Processing Technician Program – Currently Attending

Houston Community College – Houston, TX

Associate of Science in Health Science

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