Administrative Hotel Operations Manager
Resume:
SHANDORA M. BELT
Baltimore, MD Area
Phone Number 443-***-**** Email Address: ***************@*****.***
PROFESSIONAL SUMMARY
Highly organized and detail-oriented administrative professional with over 18 years of experience managing hotel operations, maintaining confidential records, ensuring data accuracy, and supporting daily business functions. Skilled in document management, database updates, reporting, customer service, and coordinating multiple priorities in fast-paced environments. Recognized for exceptional organization, attention to detail, and the ability to work independently while consistently meeting deadlines.
CORE SKILLS
Data Entry & Record Management
Database Maintenance
Document Organization
Microsoft Excel
Microsoft Word
Microsoft Outlook
QuickBooks
Electronic File Management
Administrative Support
Data Verification
Report Preparation
Confidential Information Handling
Time Management
Customer Service
Problem Solving
Written Communication
Organization & Accuracy
Remote Collaboration
Independent Work
PROFESSIONAL EXPERIENCE
General Manager
Hampton Inn by Hilton – Bowie, MD
July 2022 – Present
Maintain accurate digital records and operational reports supporting daily hotel operations.
Review, verify, and update reservation, financial, payroll, and employee records to ensure accuracy.
Prepare daily, weekly, and monthly reports for ownership and corporate leadership.
Manage confidential employee, financial, and guest information while ensuring compliance with company policies.
Utilize Microsoft Excel, Word, Outlook, and QuickBooks to organize business records and financial information.
Coordinate multiple administrative functions while meeting strict deadlines.
Process invoices, maintain vendor records, and ensure documentation is complete and accurate.
Train employees on company procedures, documentation standards, and recordkeeping.
Work independently while managing multiple priorities with minimal supervision.
Assistant General Manager
Hilton Hotels
2008 – 2022
Maintained accurate operational and financial records.
Entered, verified, and updated information across multiple hotel management systems.
Assisted with payroll documentation, scheduling, purchasing, and administrative reporting.
Prepared spreadsheets and reports for management.
Managed confidential employee and guest records.
Supported day-to-day administrative operations while maintaining high standards of accuracy.
TECHNICAL SKILLS
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
QuickBooks
Windows
Hilton OnQ
Hilton PEP
Quore
ProfitSword
M3 Accounting (Previous Experience)
PROFESSIONAL STRENGTHS
Exceptional attention to detail
Strong written communication
Highly organized
Able to work independently
Excellent time management
Accurate data entry and recordkeeping
Experience handling confidential information
Fast learner
Reliable and dependable
Strong customer service background
Contact this candidate