Aviation Operations and Passenger Service Professional
Resume:
JONNATHAN SALAZAR
Houston, TX • 769-***-**** • *****************@*****.*** • linkedin.com/in/jonnathan-salazar-469129118 PROFESSIONAL SUMMARY
Aviation operations professional with over 5 years of experience supporting flight and ground operations in fast-paced airport environments. Skilled in monitoring flight activity, coordinating with cross-functional teams, and responding to time-critical situations such as delays and irregular operations. Bilingual in English and Spanish, with a strong focus on safety, accuracy, and real-time communication.
CORE SKILLS
Operational Competencies: Flight Monitoring, Operations Support, Irregular Operations (IROPs) Management, Real- Time Coordination, Passenger Service, Turnaround Optimization. Compliance & Safety: Safety & Regulatory Compliance, Documentation Accuracy, Security Procedures, Risk Mitigation.
Technical & Languages: Microsoft Office (Excel, Outlook), Bilingual (English – Professional / Spanish – Native). PROFESSIONAL EXPERIENCE
H-E-B – Personal Shopper (Curbside Department) Katy, TX • March 2025 – Present Manage time-sensitive customer orders, ensuring 100% accuracy and strict quality control prior to final delivery. Coordinate with cross-functional in-store teams to meet demanding fulfillment deadlines and optimize daily workflow.
Maintain consistent and professional communication with customers regarding order status, modifications, and updates.
Demonstrate strong attention to detail and exceptional performance under high-pressure, time-critical retail environments.
Envoy Air – Passenger Service Agent Jackson, MS • December 2024 – March 2025 Monitored real-time flight schedules and supported on-time departures through close coordination with ramp and gate teams.
Verified international and domestic passenger travel documentation to ensure full compliance with airline and federal security procedures.
Communicated critical operational updates regarding delays, boarding status, and gate changes to passengers and flight crews.
Managed irregular operations (IROPs) by delivering real-time information to operations teams and assisting affected passengers.
Maintained continuous situational awareness of multiple concurrent flights in a high-volume airport environment. JetSMART Airlines – Passenger Service Agent Buenos Aires, Argentina • November 2020 – December 2022 Supported daily flight operations by managing passenger processing, documentation verification, and baggage coordination.
Communicated across multiple internal departments to ensure efficient aircraft turnaround and minimize ground delays.
Mitigated the impact of delays and schedule changes by providing accurate operational data to passengers and supervisors.
Enforced established safety and operational protocols strictly within a fast-paced airport setting. Norwegian Airlines – Passenger Service Agent Buenos Aires, Argentina • December 2018 – December 2020 Coordinated international passenger handling and complex documentation verification for transcontinental flights. Maintained seamless communication with gate, ramp, and central operations teams to consistently support on-time performance.
Provided critical operational support during major disruptions, executing rebooking processes and streamlining flight delays.
Swissport International – Baggage Service Agent Buenos Aires, Argentina • May 2017 – November 2018 Investigated lost and damaged baggage cases, ensuring meticulous documentation and accurate regulatory reporting.
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Maintained organized internal records and collaborated with airline operations teams to resolve baggage irregularities efficiently.
Assisted passengers under stressful conditions while maintaining total compliance with airline and airport security policies.
EDUCATION
L.N.B Francisco Isnardi – High School Diploma July 2013
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