Customer Service Representative - Virtual Support
Resume:
Mary Chambers
Humble, TX
Open to Remote
******************@*****.***
linkedin.com/in/marychambers
CORE SKILLS
Customer Support
Client Consultation
Enrollment & Onboarding
CRM Management
Virtual Communication
Active Listening
Relationship Management
Documentation Review
Confidentiality & HIPAA
Problem Solving
TECHNICAL SKILLS
Salesforce (CRM)
Five9
Slack
Microsoft Teams
Zoom
Google Workspace
Microsoft Office
Open Dental
Eaglesoft
iTero
CEREC CAD/CAM
CERTIFICATIONS
Registered Dental Assistant (RDA)
AHA BLS/CPR Instructor
Conscious Sedation Monitoring
Nitrous Oxide Certified
HIPAA Compliant
EDUCATION
A.S. Biology - Health Science
Professions
Graduated 2020
Registered Dental Assistant (RDA)
ATI Graduate
PROFESSIONAL SUMMARY
Customer-focused and detail-oriented professional with over 4 years of dedicated virtual customer support experience and more than 10 years of client consultation and care background. Proven track record in understanding client needs, guiding individuals through onboarding and enrollment processes, verifying critical documentation, and maintaining long-term relationships built on trust. Adept at using Salesforce (CRM), Five9, and virtual collaboration tools in fast-paced remote environments while ensuring 100% data integrity and confidentiality. PROFESSIONAL EXPERIENCE
Dentsply Sirona (Byte) Remote July 2022 - April 2026 Communicated with clients daily via phone, email, and virtual platforms to explain product options, answer questions, and build long-term trust. Guided customers step-by-step through digital enrollment applications, verifying required records and documentation to ensure efficient processing. Maintained accurate and detailed customer accounts within Salesforce (CRM) and Five9 while exceeding quality and productivity metrics.
Resolved complex customer inquiries and concerns professionally, proactively escalating sensitive issues to ensure seamless client satisfaction. Collaborated with multidisciplinary virtual teams to support daily remote operations and achieve organizational service goals.
Maintained strict client confidentiality, data privacy, and organizational compliance across all customer interactions.
Rodeo Dental Houston, TX August 2017 - July 2022 Provided high-touch client consultation by listening actively to needs, explaining treatment options clearly, and guiding patients through care enrollment. Verified health records, insurance information, and client documentation prior to appointments to eliminate administrative bottlenecks. Built lasting relationships with diverse client groups, boosting retention and customer confidence through clear and empathetic communication. Coordinated office flow and daily client scheduling to minimize wait times and deliver an exceptional customer experience.
Royal Dental Houston, TX July 2011 - July 2017 Delivered clear, compassionate customer communication in-person and over the phone to build trust and address client concerns promptly. Handled confidential client documentation and administrative forms, adhering to strict data privacy and HIPAA standards.
Executed rigorous audits on digital customer files to ensure documentation accuracy and policy compliance.
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