Customer Service & Patient Advocate
Resume:
INGRITH
MEZA
***********@*****.***
Atlanta, USA 30340
Bold Profile
Professional with strong background in customer service and communication, prepared to excel in client interaction and support roles. Proven ability to enhance client satisfaction through effective problem-solving and responsiveness. Known for fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in conflict resolution, data entry, and time management, with proactive approach to meeting organizational goals. PROFESSIONAL SUMMARY
SKILLS
• Detail Oriented
• Customer Service
• Process payments
• Bilingual in English -Spanish
• Problem-solving.
Verbal and written
communication
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• Inbound phone calls
• Medicaid
• HIPAA compliance
• Microsoft Office,
• Medical billing
Interactive College of Technology
Atlanta, GA • 07/2018
Associate of Science: Business
Management
EDUCATION
Daiquiriville Restaurant Bar - Customer Service Manager Atlanta, GA • 02/2022 - Current
Centene Corporation - Patient Advócate II
Atlanta GA • 06/2024 - 07/2025
Internal Revenue Service, IRS - Contact Representative Atlanta, GA • 05/2023 - 05/2024
WORK HISTORY
Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
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Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
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Developed training materials for new payroll staff, fostering a knowledgeable team environment.
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Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
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Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
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Advocated for patient needs, ensuring access to healthcare services and resources.
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Coordinated with interdisciplinary teams to develop personalized care plans for patients.
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Resolved patient inquiries and concerns efficiently, improving overall satisfaction rates.
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Educated patients on healthcare options, empowering informed decision-making regarding treatment choices.
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Confer with taxpayer's by telephone handling inquiries regarding their amended return, refund, balance due and payment
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Problems, conducted research to determine the reason for the problem, identified viable options to resolve the problem, and then executed an option to a successful resolution.
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Remain knowledgeable of a body of laws and regulations of the Internal Revenue Service.
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• Learned and mastered different government computer programs. Randstad Technologies, LLC - Bilingual Help Desk Analyst Atlanta, GA • 11/2022 - 03/2023
JPMorgan Chase - Bilingual Associate Banker
Doraville, Georgia • 01/2021 - 12/2021
Multitasked to resolve inquiries in real time, whilst giving customers full attention.
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Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
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Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
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• Logged support tickets and closed when issues were resolved. Helped branch staff order and ship currency and coin, controlled cash distribution and kept values in line with expected customer demands.
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Recommended bank products and services when it was deemed appropriate.
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Perform all teller transactions, Fill, Audit, and maintain Branch ATM; Vault teller when needed.
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• Opened and updated checking and savings accounts and CDs. Engaged customers to uncover needs and suggest related bank products.
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English, Bilingual
Full Professional
Spanish, Bilingual
Native or Bilingual
LANGUAGES
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