Remote Customer Support Representative

CARLTON BAKER

Customer Service and Support Professional Albion, MI 517-***-**** **********@*****.***

SUMMARY

Customer-focused professional with experience in client relations, communication, and problem-solving through business ownership, sales, and quality-control roles. Built strong active listening, empathetic communication, and remote client-service skills while helping clients over the phone and in virtual consultations. Reliable,

detail-oriented, and comfortable managing customer needs independently in fast-paced, remote-friendly environments.

SKILLS

•Customer Support Skills: Virtual Communication Tools, Licensing Or Certifications, Passion For Helping Others

WORK EXPERIENCE

Casters Concept Manufacturing Associate Oct 2025 - Present

•Maintain quality control and production efficiency standards in a fast-paced manufacturing environment.

•Communicated consistently with team members and supervisors to identify and resolve production issues quickly, maintain efficiency, and keep operations on schedule.

Symmetry Financial Group Life and Health Insurance Agent Jun 2025 - Sep 2025

•Provided tailored insurance solutions to families through virtual, one-on-one client consultations using virtual communication tools.

•Built rapport with clients over the phone, listened closely to their needs and concerns, and demonstrated a passion for helping others while guiding them toward suitable coverage.

•Applied licensing and certifications, strong verbal communication, active listening, and remote client-service skills to support clients throughout the insurance process.

Loki Handyman Owner and Service Provider Mar 2022 - Feb 2025

•Managed all client communication, scheduling, and service execution for an independent handyman business.

•Resolved customer concerns directly, consistently exceeding expectations and delivering projects on or ahead of schedule.

•Oversaw project timelines, budgets, and quality control while acting as the sole point of contact for every client.

Refraction AI AI Product Tester Oct 2020 - Aug 2021

•Evaluated AI-driven products remotely and provided detailed written feedback on user experience.

•Identified issues and suggested improvements, developing strong attention to detail and critical thinking in a fully remote role.

EDUCATION

Hanover Horton High School Diploma Google Certificate, Project Management

CERTIFICATIONS AND LICENSES

Jackson, MI

•CVS Health Call Center Customer Service: Passed

•Salesforce Administrator Basics: In Progress

•Customer Service Communication with Empathy:

•Life and Health Insurance License

Passed

•ServSafe

•OSHA 10

•School Bus Endorsement

•Chauffeur's Permit

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