Customer-Facing Operations & Team Leadership

KAVEE WIJESINGHE

Tulsa, OK ***** 918-***-**** *******************@*****.***

PROFESSIONAL SUMMARY

Dynamic and reliable professional with strong experience in customer-facing roles, team leadership, and hospitality operations. Proven track record of managing front-desk logistics, training high-performing staff, and ensuring exceptional client satisfaction. Recognized for fostering teamwork, maintaining a positive attitude under pressure, and driving operational efficiency.

SKILLS

• Operations & Logistics: Front Desk Operations, Cash Handling, Time Management, Multitasking & Organization

• Leadership & Communication: Employee Training, Team Leadership, Coaching & Mentoring, Clear Communication

• Service & Quality Control: Customer Service Excellence, Problem-Solving, Attention to Detail, Food Safety & Quality Assurance WORK HISTORY

Front Desk Receptionist

Quality Inn Broken Arrow, OK 03/2025 – 06/2026

• Managed front desk operations, facilitating smooth, welcoming guest check-in and check-out processes.

• Resolved guest inquiries and complaints promptly, maintaining a high standard of customer satisfaction and hospitality.

• Handled secure cash and credit transactions while managing guest reservations and administrative logs.

Cook

Okstate Dining Stillwater, OK 08/2024 – 03/2025

• Prepared high-volume meals daily according to standardized recipes and strict presentation guidelines.

• Maintained absolute compliance with health department regulations, food safety laws, and sanitation standards.

• Collaborated effectively with kitchen staff to streamline food preparation during peak dining hours.

Delivery Driver

Mazzio's Pizza Catoosa, OK 05/2024 – 08/2024

• Ensured consistent, on-time deliveries to residential and corporate customers by planning optimal routes.

• Provided friendly, professional customer service at delivery points to represent the brand positively.

• Managed cash and digital transactions accurately while maintaining vehicle safety and organization.

Crew Trainer / Crew Member

McDonald's Broken Arrow, OK 03/2021 – 08/2023

• Trained and onboarded new team members in customer service standards, operational safety, and performance metrics.

• Provided continuous coaching and mentorship, significantly boosting team morale and service efficiency.

• Maintained a clean, safe, and fast-paced environment while handling point-of- sale cash registers.

EDUCATION

Tulsa Community College Tulsa, OK

Coursework in Progress

High School Diploma

Broken Arrow High School Broken Arrow, OK Graduated 05/2023

• Advanced Coursework: AP Engineering, AP Physics

CERTIFICATIONS & LANGUAGES

• Certifications: Food Handlers Permit Valid Driver's License

• Languages: English (Fluent), Sinhalese (Fluent)

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