Remote Customer Service & Phlebotomy Support

N S Nichole Sacra

Beaumont, Texas ***** 409-***-****

************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Dynamic and adaptable professional eager to contribute to a growth-oriented company that values continuous learning and development. Known for strong communication skills and the ability to effectively multitask while fostering collaboration and teamwork in diverse environments. A dedicated listener committed to delivering high-quality work and consistently striving for excellence in every task. Brings enthusiasm and preparedness to every workday, aiming to be a valuable asset to any team.

SKILLS • Self-motivation and discipline • Patience and empathy

• Reliability and punctuality • Customer Service Skills

• Organization Skills • Proper Phone Etiquette

• Communication Skills • Computer Knowledge

• Supervisor/Team Lead Skills • Supply Ordering

Open and Closing Store, Office,

or Facility

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WORK HISTORY FOOD/GROCERY DELIVERY DRIVER 03/2020 to CURRENT Favor Inc. Beaumont, TX

Executed timely delivery of food and groceries to customers' homes and workplaces.

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Maintained open lines of communication during peak periods to ensure team collaboration.

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GROCERY DELIVERY DRIVER 03/2020 to CURRENT

InstaCart Beaumont, TX

Executed timely and efficient delivery of groceries to customer residences and workplaces.

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• Facilitated open communication channels during peak periods. PHLEBOTOMIST 07/2024 to 12/2025

Access2Health PLLC Beaumont, TX

Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.

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Maintained accurate patient records in electronic health systems to support efficient workflow.

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Prepared specimens for laboratory analysis, adhering to strict quality control protocols.

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Trained new phlebotomists on best practices and safety standards to enhance team performance.

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PHLEBOTOMIST 04/2023 to 04/2024

Beaumont Family Practice Beaumont, TX

• Performed venipuncture to collect blood samples for laboratory analysis. Assisted in laboratory operations by preparing and spinning tubes in centrifuge. Placed tubes on testing machines for analysis.

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Conducted urine and stool tests to assist in patient diagnosis and treatment plans. Collaborated with healthcare teams to ensure accurate sample collection and processing. Supported laboratory operations by maintaining cleanliness and organization of testing areas.

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Documented and stored results in computer databases to facilitate easy access and retrieval.

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• Managed inventory levels to ensure draw station remained fully stocked.

• Collaborated effectively with team members to achieve shared objectives. CUSTOMER SERVICE REPRESENTATIVE 03/2020 to 02/2023 Focus Beaumont, TX

Managed 80-100 inbound calls daily, ensuring efficient customer service delivery.

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Addressed customer inquiries and resolved issues through effective communication and problem-solving strategies.

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Sustained customer satisfaction rate at 90% through effective service delivery.

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• Surpassed monthly targets through strategic planning and execution. Maintained accurate documentation of call details within CRM system to enhance data integrity.

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PHLEBOTOMIST 09/2019 to 02/2020

AccuTox Stat Lab Beaumont, TX

Conducted blood sample collection through venipuncture to facilitate accurate laboratory testing.

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Oversaw inventory management to maintain optimal stock levels at draw station.

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Handled incoming calls and ensured efficient document transmission to support communication processes.

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• Collaborated effectively with team members to achieve common goals. KEY HOLDER 09/2019 to 09/2019

Shoe Dept. Beaumont, TX

• Facilitated customer support by addressing needs and resolving concerns. Oversaw store opening and closing activities, maintaining compliance with company protocols.

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Processed cash deposits efficiently, maintaining compliance with financial protocols.

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Supervised staff and inventory management within women's department, optimizing product selection and presentation.

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• Managed team performance during shifts to maintain operational efficiency. Contributed to team success by fostering a cooperative and supportive work environment.

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PFT SPECIALIST/OFFICE STAFF 01/2018 to 03/2018

Heart and lung Center of SETX Port Arthur, TX

• Conducted pulmonary function tests to evaluate lung capacity and function. Executed insurance verification processes to support client coverage and claims management.

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• Managed incoming calls and coordinated patient appointments effectively. Contributed to team success by fostering a cooperative and supportive work environment.

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MOBILE DONOR TECH II (PHLEBOTOMIST) 02/2007 to 08/2016 Lifeshare Blood Center Beaumont, TX

Coordinated blood donation events using mobile units and at local businesses. Assisted in setting up facilities for efficient donor flow and safety. Supported team efforts to ensure successful blood collection operations.

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Assisted in verifying identification of potential donors. Recorded vital signs accurately. Supported donor intake process effectively.

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Executed blood draw procedures from donors, ensuring strict compliance with medical research protocols.

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Executed procedures on apheresis machines, Alyx and Trima, to support patient care and enhance blood donation efficiency.

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• Collaborated effectively with team members to achieve common goals. CASHIER/DOOR GREETER 11/2002 to 02/2007

Walmart Supercenter Beaumont, TX

• Welcomed customers with a friendly and professional demeanor.

• Executed rapid and efficient customer checkout processes. Monitored entrance activities to ensure smooth flow of guests and maintain security protocols.

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Facilitated customer interactions in layaway department, providing support and guidance throughout the purchasing process.

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Supported floor operations and provided assistance to other departments as required to enhance workflow.

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Contributed to team success by fostering a cooperative and supportive work environment.

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EDUCATION Continued education Course Phlebotomy 01/2007 Lamar University

GED 01/2001

Taylor Career Center

REFERENCES Ursula Minix 409-***-**** (Family Member) Kristin Mora 409-***-**** (Previous Co-Worker)

Leann Steele 409-***-**** (Previous Co-worker)

Nancy Opie 409-***-**** (Previous Co-Worker)

Jamie Hernandez 409-***-**** (Previous Co-Worker)

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