AML & Banking Data Analyst

Tomas Reyes

254-***-**** (Mobile)

***********@*******.***

www.linkedin.com/in/tomasreyes

Top Skills

Data Analyst Banking Sanctions Monitoring AML / KYC Teamwork Collaboration Customer

Care Fraud Investigations Critical Thinker

Experience

Flagstar Bank

Contact Center Analyst (Remote)

January 2024 - June 2024

Handle inbound customer calls to support and promote the overall financial health of our customers

accounts.

Troubleshooting online banking issues; reset passwords, linking and unlinking cards; reordering of

new cards. Document all communications and procedures as per policy.

Robinhood

Enhanced Due Diligences (Remote)

July 2022 - October 2022

· Conduct in-depth transactional activity reviews and recommend clear and concise referrals to the

Anti-Money Laundering (AML) Team for any unusual

activity identified for potential Suspicious Activity Report (SAR) filing.

· Conduct customer name screening for PEP/Sanctions/adverse media and resolve/escalate any

material information identified.

· Detect and investigate financials for parties, for Source of Funds (SOF) within External records, to

match portfolio, and by performing detailed monitoring of

moderate to complex account activity and ensuring compliance with regulatory and operational

policies.

· Transaction monitoring of assigned accounts to assess potential suspicious activity and produce a

narrative and recommendations and conclusions.

· Completes written report of findings which includes comprehensive details, negative news

searches, detailed narrative of business activities and recommendations.

· Knowledge in Lexis Nexis, Bridger Insight and NICE Actimize, Excel (Microsoft 360)

Robinhood

Sanctions Analyst / AML Analyst (Remote)

March 2022 - October 2022

• Enforces economic and trade sanctions based on US foreign policy and national security goals

against targeted foreign countries and regimes,

• Identifying True and False Positive & Annotate providing evidence and a final decision on 1st & 2nd

level Sanctions

• Sanctions screening for customers, employees, vendors, crypto wallets, as well as money

movements like wires or ACATS and match to the OFAC SDN list

• Manage the investigative workflow process from initial detection to disposition and reporting

• Escalate any Sanctions alerts those results to a True Positive Match to the Sanctions Officer

• dig into the background of the Robinhood party and the denied party to determine if the match is

a true or false positive

• Review and analyze alerts of potential matches of Robinhood customers to denied party

• Skilled/knowledge working with Lexis Nexis, Bridger Insights, and NICE Actimize

• Knowledge of the PATRIOT ACT, AML, PEP, Adverse Media, KYC, OFAC, Sanctions Policies and

FinCEN-related laws and regulations

• Assists in analyzing the implementation of business unit Anti-Money Laundering (AML) and

Sanctions Programs to prevent illegal, unethical, or improper business practices.

eBay

Compliance Analyst / FIU Investigator (Remote)

August 2021 - November 2021

• Ebays Transaction Monitoring within Gift Cards, Gift Card Refunds

• Audit Records and assuring requirements are met before releasing funds.

• Reported, collected, and froze fraudsters user ids when Money Laundering, was identified

• Collected data on victims that had been scammed on all negative impacts by fraudsters

• Educated members on how to avoid scams and how to file claims via the Federal Trade

Commission and The Better Business Bureau (BBB)

Charter Communications

Quality Assurance Analyst

May 2019 - June 2020 Austin, Texas

Improvement of Spectrum's Home Phone, Cable TV, Internet and Mobile Wireless services, for its

sales, retention, billing and customer care teams. Utilize speech analytics and other Quality

Management/Optimization features to help drive quality, coaching, and performance

• Transforming Customer Experience and Journey data to drive operational efficiency

• Provide coaching to assist and attain its quality and goals.

• Improved performance metrics and customer experience

• Customer Survey insights studies lead to new discoveries.

• Create, Test, Audit and Publish call queries for team library

• Facilitates and provides project impacts on strategic goals and performance targets.

• Audited Reviews internal evaluations completed by team to ensure compliance, accuracy &

standards.

Charter Communications

Jr. Quality Assurance Analyst

August 2018 - April 2019 Austin, Texas

Research in Big Data Analyst VOC Voice of Customer and Analyze patterns, identify and align

actionable insights without or with automated and ad hoc studies findings, insights, and trends for

target purposes such as operational effectiveness, Customer effort, legal, risk, and quality control.

Collaborate with Sr. Analyst and leadership when outliers were identified within our research that

needed more data mining.

Asurion

Logistics Analyst II Continuous Improvements Analyst II

February 2017 - March 2018

Austin, Texas

Process and Improvements on big data on Defects per million opportunities on all preconditions.

Execute a Lean Six Sigma Green Belt project through all five

DMAIC phases (define, measure, analyze, improve, control)

• Data Driven Process Improvement - evaluate existing business processes and workflows

leveraging data to identify opportunities for improvement with

fact based recommendations

• Analyze market trends and industry benchmarks to provide broader insights into Product

improvement opportunities and challenges.

• Data Project Management - Collaborate across teams to build and deliver small data projects to

Product stakeholders while managing timelines, deliverables, to ensure successful completion.

Reported defects to all major carriers.

• Data Driven Process Improvement in cost savings of 3.5 million on defects to Apple, LG, and

Samsung.

• Utilized Six Lean Sigma to define an area of improvement in process.

Sprint

Compliance Analyst II/Fraud Investigator

August 2006 - February 2017

Austin, Texas Area

Compliance

• Perform Risk Assessments & Full Audits on 3rd Party Sprint Service & Repair doors.

• Review preliminary results with Second Compliance Advisors to gain additional insight and

guidance

• Launched internal color-coded matrix for measuring the risk determines the level of risk on all and

priority

• Launched internal SQL query library that housed all our data scripts for each audit

• Preparing final reports to Legal, RVPs, Directors, and Collections on identifying Good and Bad

Behaviors and recommendations for correction, as wells assisting with corrective actions

Reporting & Data Analytics

• Identify and analyze factors, both positive and negative, to enhance the company’s risk

capabilities

• Launched Top 10% and Top Bottom % of Risk Audit Outliers Report

• In-deep case studies to help reach its operational efficiency

• Assisting new data collection requests and interpretation of data fields

• Collaborated with IT, Apple, to launch ASC Red Flag Report. 40% rejected for payment

achievements: actual savings $340M first fiscal year of launching outlier report)

Education

DeVry University Bachelor of Science, Business Administration - Austin, Texas

Yoe High School - Cameron, Texas

Languages

Spanish

English

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