Customer Support & Insurance Agent
Resume:
Bennie L. Thompson Jr.
️ ************@*****.*** 346-***-**** www.linkedin.com/in/bennieleethompson/ SUMMARY
Licensed Texas Property & Casualty Insurance Agent with experience supporting high-volume inbound customer service and policy servicing for Progressive customers. Skilled in resolving complex customer concerns, explaining coverage clearly, and strengthening client relationships through empathetic communication and solution-focused support. Proven ability to maintain high performance metrics in fast-paced environments. CORE COMPETENCIES
• Policy Servicing & Support • Customer Retention • Inbound Call Handling
• Coverage Explanation • Conflict Resolution • CRM Documentation (Salesforce)
• Insurance Compliance • Claims Support
EXPERIENCE
Foundever (Progressive Insurance Program) — Remote Licensed Property & Casualty Insurance Agent (Service & Sales) 2025 – Present
• Handled 40–60+ inbound calls per day for billing, policy changes, and coverage questions
• Maintained 80–90% quality and productivity scores in a metrics-driven environment
• Guided customers through complex insurance decisions with clarity and compliance
• Documented all interactions accurately in CRM systems
• Strengthened customer retention through needs-based recommendations and clear coverage explanations TurboTax — Remote
Product Expert 2024 – 2025
• Resolved customer inquiries related to product navigation and issue resolution
• Supported workflow tracking and reporting for operational efficiency Experian — Remote (Seasonal)
Customer Service Representative 2024
• Handled sensitive financial inquiries with professionalism and empathy
• Maintained accurate records and resolved customer concerns Amazon — Richmond, TX
Process Assistant 2021 – 2024
• Improved workflow efficiency by 20%
•Led teams of 35–80 employees in high-volume operations EDUCATION & CERTIFICATIONS
• Property & Casualty License (TX), 2025
• Network+ / Security+ (2023)
• BFA, Illustration — Kansas City Art Institute
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